topic Agl scam? in Energy Accounts & Plans

Agl scam?

Rajin — Wed, 30 Jul 2025 12:33:00 GMT

i just paid my monthly bill yesterday but idk why they direct debit not once but twice which i don’t even understand. Please help me what should i do?

Re: Agl scam?

Basil_AGL — Thu, 31 Jul 2025 02:42:10 GMT

Welcome to the Community!

If you've accidentally paid your bill twice, then you'll simply need to contact our customer service team to request a refund of the over payment. You can find ways to get in touch with them here.

Cheers, Basil

Re: Agl scam?

thomas598henry — Fri, 01 Aug 2025 09:45:24 GMT

@Rajin wrote:
i just paid my monthly bill yesterday but idk why they direct debit not once but twice which i don’t even understand. Please help me what should i do?

Hello @Rajin,
If your direct debit was charged twice, contact your bank immediately to report the duplicate transaction and request a reversal. Also, reach out to the billing company to confirm the error and prevent future repeats. Keep records of both charges and any communication for reference.

Best regards,
Thomas Henry