amount on invoice does not match the debit amount on our bank account

Ariel123 — Wed, 16 Jul 2025 04:16:13 GMT

Hi AGL team,

I am writing to raise a concern regarding a recent invoice and the corresponding direct debit payment. The amount that was debited from my account does not match the amount stated on my invoice.

Reference number: [Removed personal details]

Account number [Removed personal details] National Metering Identifier (NMI) [Removed personal details]

Issue date: 24 Jun25

direct debt date: 07 Jul25
Invoice Amount: $2369.11
Amount Debited: $2044.11

Could you please clarify the reason for this discrepancy? I would appreciate your assistance in reviewing the details and ensuring everything is accurate.

Thank you for your help, and I look forward to your response.

Re: amount on invoice does not match the debit amount on our bank account

SYED_AGL — Wed, 16 Jul 2025 06:57:39 GMT

Hi @Ariel123,

Thanks so much for reaching out.

We’d be more than happy to look into this for you. When you have a moment, please send us a private message with your account details so I can take a closer look and assist you further.

Looking forward to helping you get this sorted!

SYED

topic Re: amount on invoice does not match the debit amount on our bank account in Energy Accounts & Plans

amount on invoice does not match the debit amount on our bank account

Re: amount on invoice does not match the debit amount on our bank account