topic Re: Gas Estimate in Energy Accounts & Plans

Gas Estimate

JanEd — Tue, 24 Jun 2025 07:30:46 GMT

Our gas meter was supposedly estimated on 19 June. The meter is outdoors and is where it has been for the past 43 years. Our gates are not locked and we don't have a dog. Why wasn't it read?

Re: Gas Estimate

SYED_AGL — Thu, 26 Jun 2025 04:32:46 GMT

Hi,

Thank you for reaching out to us.

I’m really sorry to hear about your experience — I can understand how frustrating that must be.

Just to help us look into this further, could you please confirm if there’s any vegetation or obstruction around the meter at the property? Occasionally, when a new meter reader is appointed and the meter is surrounded by vegetation, it can be missed during the visit.

Once we have this information, we’ll be able to follow up more accurately.

Thanks again for bringing this to our attention — we really appreciate your patience.

SYED

Re: Gas Estimate

JanEd — Fri, 27 Jun 2025 23:18:41 GMT

The meter is quite clear of vegetation or anything else..

Re: Gas Estimate

SYED_AGL — Tue, 01 Jul 2025 01:02:31 GMT

Hi,

Thanks for reaching out again.

The remaining possible reason for the discrepancy is your billing preference. If your account is set to monthly billing, but your gas meter is only read bi-monthly or quarterly, that could explain the difference. The meter reading schedule is determined by your gas distributor, and it can vary depending on your location.

If you’d like, we can look further into your account and confirm the exact reading schedule for your property.

Let me know how you'd like to proceed.

SYED