topic Re: Sign up promo - $100 visa gift in Energy Accounts & Plans

Sign up promo - $100 visa gift

Roume — Mon, 23 Dec 2024 13:01:46 GMT

A bit disappointed with the result of the recent promotion, promising a $100 visa gift card. But instead of receiving the promised amount, i instead got half of what was stated in the T&C, along with an email was a completely different promotional details. Unfortunately, they included an attachment with the original Promo T&C along with the email. Any thoughts on how to proceed with this....

Re: Sign up promo - $100 visa gift

megan_AGL — Tue, 24 Dec 2024 01:28:29 GMT

Hi Roume,

We are sorry to hear you didn't receive the gift card you were eligible for.

We can assure you we are committed to resolving this and will send you a private message to get some more details from you.

Kind regards,

Megan

Re: Sign up promo - $100 visa gift

Roume — Tue, 25 Mar 2025 03:49:04 GMT

Hi Megan,

I hope you're well.

I'm following up on the progress of the aforementioned issue. I'm yet to hear from the AGL team with any resolution.

It has been months since I've raised the issue. I would greatly appreciate any update if possible. Thank you.

Warm regards,

Roume

Re: Sign up promo - $100 visa gift

Roume — Fri, 20 Jun 2025 06:08:17 GMT

Hi Megan,

It's been nearly 6 months now and I'm yet to receive any updates in resoving this issue. Would greatly appreciate any update on your emd.

Thank you.

Regards,

Roume

Re: Sign up promo - $100 visa gift

SYED_AGL — Mon, 23 Jun 2025 00:35:26 GMT

Hi @Roume

Thank you for reaching out to us again — we sincerely appreciate your patience.

We’re very sorry for any inconvenience this may have caused. In order to assist you further, please send us your account details via private message. Once we have that information, we’ll be able to look into this issue more thoroughly for you.

Thank you for giving us the opportunity to make this right.

SYED