topic Re: AGL App in Energy Accounts & Plans

AGL App

Puzzled — Mon, 29 Jul 2019 09:06:35 GMT

I have been using the app for a very long time.

i have always been able to check my electricity usage and cost daily. I have also been able to send a meter read for gas.

the app was I believe updated about 3 weeks ago, since then I have not been able to get my electricity details at. I phoned AGL and discussed my problem and was told to delete the app then download again and wait 24 hours. I have done this 3 times now and I still can’t get my electricity details. I would appreciate this problem being rectified.

thank you,

Re: AGL App

jayden_AGL — Mon, 29 Jul 2019 21:53:01 GMT

Hi Puzzled,

Welcome to the AGL Community!

We're aware that a number of customers are currently experiencing a delay in the their data updating. This should be resolved within the next week.

We apologise for any inconvenience caused in the meantime.

Kind regards,

Jayden

Re: AGL App

Puzzled — Thu, 01 Aug 2019 22:14:06 GMT

Re: AGL App

kcowlam — Mon, 26 May 2025 07:05:02 GMT