topic Costs in Energy Accounts & Plans

Costs

Seanmc — Tue, 01 Apr 2025 12:35:38 GMT

I swapped to AGL and my bills have got bigger. I will immediately to trying to swap to another provider. You are charging more than my previous provider. I really don’t know how you get away with this.

Re: Costs

Seanmc — Tue, 01 Apr 2025 12:37:06 GMT

You are probably the worst, customer service, fees, lies. My god. No me should use your service.

Re: Costs

Lester — Tue, 01 Apr 2025 23:59:41 GMT

You are best talking to AGL on the phone direct, they will direct you to the main contact page here in general.

www.agl.com.au/help-support/contact-us

Most likely, you were put onto some sort of different tariff / plan, and it doesn't suit you or your households usage.

They can work through options that may be a lot better for you, a lot depends on if you have old analogue or digital metering, plans can vary a lot more with digital smart meters.

Getting on the right plan with the right retailer is critical now, it's easy to be caught in a bad billing situation.

Good luck.

Re: Costs

SYED_AGL — Wed, 02 Apr 2025 00:03:58 GMT

Hi,

Very well said @Lester

@Seanmc Thanks for reaching out.
Please contact us on https://www.agl.com.au/help-support/contact-us
Our dedicated team will look into it for you.

Thanks for you patience