topic Re: Last payment not shown in my payment history in Energy Accounts & Plans

Last payment not shown in my payment history

SoonSian — Fri, 24 Sep 2021 01:05:37 GMT

I just checked on my payment history for my gas bill and it shows that I have overdue payment. But I have confirmed my bank bill payment gone through successfully before the due date but AGL web site still showing I have not paid. How do I go about complaining on this?

Re: Last payment not shown in my payment history

Panda — Fri, 24 Sep 2021 02:27:38 GMT

Hey SoonSian,

When did you make the payment? Is it possible the payment left your banking account & hasn't reached AGL yet?

Either way, the staff won't be able to look at your individual account via the forum, so I recommend you each out via the methods here.

Re: Last payment not shown in my payment history

SoonSian — Fri, 24 Sep 2021 03:54:19 GMT

I paid on Sept 22nd

Re: Last payment not shown in my payment history

Panda — Fri, 24 Sep 2021 06:29:34 GMT

I wouldn't panic if it's been ~24hr, the PH in Victoria today may also have some impact.

If you're concerned, suggest you contact them directly as they won't be able to discuss your account on the forum.

Re: Last payment not shown in my payment history

SoonSian — Mon, 27 Sep 2021 22:43:22 GMT

Thanks. The system updated to reflect my last payment after few days.