topic Re: Solar feed is not shown on AGL app or online account in Energy Accounts & Plans

Solar feed is not shown on AGL app or online account

cloris88 — Thu, 25 Jul 2019 11:21:00 GMT

Hi, I got problem that my app or online account does not show updates for the solar feed. I only see the update on electricity use. I has been charged $165, then I only see the solar feed for one week since my solar panel installed. Until now, it has been three weeks that I cannot see the update for solar feed. I called my solar company who installed for me. They checked everything is all working and connected AGL. I still cannot understand why AGL didn’t receive electricity from my solar grids.

Re: Solar feed is not shown on AGL app or online account

jayden_AGL — Thu, 25 Jul 2019 23:41:55 GMT

Hi cloris88,

Welcome to the AGL Community!

Can you please confirm when your meter was upgraded to accommodate for your solar system? Additionally, it'd be great if you could post a screenshot of the 'Usage' screen in your My Account.

Kind regards,

Jayden

Re: Solar feed is not shown on AGL app or online account

cloris88 — Sat, 27 Jul 2019 01:14:05 GMT

I checked with solar installation company and Energex. They found out the problem is from your reconfiguration team or maybe your system error. As I can read from digital meters, it shows different figures from the figures in my account.

Re: Solar feed is not shown on AGL app or online account

jayden_AGL — Mon, 29 Jul 2019 01:03:44 GMT

Hi cloris88,

Thank you for getting back to me!

So that I can help further, could you please send me a quick private message with your AGL account number and address?

Kind regards,

Jayden

Re: Solar feed is not shown on AGL app or online account

cloris88 — Mon, 29 Jul 2019 01:12:40 GMT

I called again to your solar connection team. They has updated the figures for me. Thanks for your message.