topic Re: AGL's continual changes in Energy Accounts & Plans

AGL's continual changes

Markh1 — Mon, 10 Feb 2025 06:23:16 GMT

WOW, well done AGL, Whats Next ????

I am really annoyed with AGL at the moment.

Last month they put up my Electricity prices, This month they inform me that THEY are now moving me to Monthly Billing. What will they do next month ???

What annoys me is the fact that I get no option at all. Price rises- ok, fair enough, i get that prices go up, but to then turn around 1 month later and tell me that i will now get a bill every month is unbelievable.

So, here's some things that i have lost with AGL over the years;

Solar Feed In Tariffs, from 60c per KW down to 6c
17% On Time payment discount.
Plan Changes at their discretion.
Price rises.
Now, monthly billing (changed from quarterly billing, with no options)

I have been a happy customer for many years, and my account is always in credit, but this is the last straw.

You will not dictate to me how i will pay my bill.

My power bill is, and should be, my choice on how it gets paid.

AGL, its ok, I am now looking at other suppliers.

Goodbye.

Re: AGL's continual changes

Lester — Thu, 13 Feb 2025 22:14:06 GMT

Just another AGL customer here.

Wanted to say, many have had the recent monthly billing email (or letter), most times there has been an opt out option, to go back to quarterly billing.

Me included, as a 40+ year customer, always with AGL since pre our home was built here in 1985.

You say there is no mention of that option to stay on quarterly ?

If you haven't change as yet, maybe try and opt out of monthly back to quarterly, even via the online chat or with a call to the main call centre number 131245.

If you decide to change, hopefully you have some real competitive retailers, and compare carefully.

Yes, all retailers have increased prices similarly, but some states / regions have very limited differences, and some very competitive options.

Good luck.

Re: AGL's continual changes

Markh1 — Mon, 10 Feb 2025 09:22:47 GMT

Hi Lester,

Yep, i took your advice, and worked out how to cancel the monthly billing, so i don't feel so annoyed anymore !!

I just wasn't impressed with the way they go about things, as in "You will do as we want" attitude.

Anyway, thanks for the tips there Lester.

Re: AGL's continual changes

Lester — Mon, 10 Feb 2025 20:58:15 GMT

Good one Mark.

Yes, I agree, a letter asking if you want to go to monthly would be a lot better, and that feedback was given many months ago by numerous here in other similar posts, but not taken on board.

Some may like 12 smaller bills a year for budgeting, but it should be a consumer decision.

Obviously it would be great for AGL (cashflow) to get payments from as many as possible monthly.

All the best going forward mate.