topic Inconsistent billing amounts in Energy Accounts & Plans

Inconsistent billing amounts

Hagz_93 — Thu, 09 Jan 2025 08:12:45 GMT

I’ve recently got my paper bill in the mail, as well as a text message reminder about my bill due today (9/1/25) plus the AGL app, all 3 have different bill amounts, over $200 difference from the app amount and the paper bill. Why? This is now the 3rd billing period this has happened to me.

Re: Inconsistent billing amounts

Lester — Thu, 09 Jan 2025 21:34:32 GMT

You might find since your paper bill was issued, some govco rebates were applied to your account.

I have found some very differing amounts too in both my home and workshop accounts.

More than $200 difference is odd though, could be the AGL accounting ledger with past rebates have not been adjusted properly.

I'd ring AGL accounts and just confirm what to pay, and ask them to confirm what's happened.

Re: Inconsistent billing amounts

Natalie-AGL — Fri, 10 Jan 2025 01:06:15 GMT

Hello @Hagz_93,

Thank you for taking the time to reach out to us.

I am sorry to hear about the inconsistency with your bill amount and I can appreciate your concern, especially when you have now received a reminder notice.

The inconsistency could be due to a few reasons; however, we can certainly review your account and confirm the correct balance and any adjustments that may have occurred. I'll send you a private message and get some details from you.

Kind Regards,

Natalie