Minimum repayment

MJP — Tue, 31 Dec 2024 05:20:08 GMT

Very disappointed to see a red amount owed on my electricity account. The portal said a $4.60 (or so) sum would be carried over to the next bill. Now, it says $4 owing, ahead of the next bill. What's more, when I try to pay the $4, it says minimum payment is $10. Surely, just add the $4 to the next bill, due in a couple days as previously instructed, but why try to force me to pay $10 when only $4 is owed.

Re: Minimum repayment

Natalie-AGL — Tue, 07 Jan 2025 02:31:32 GMT

Hello @MJP,

Thank you for taking the time to reach out to us.

I am sorry to hear about the confusion with your electricity account and I can appreciate how frustrating this must be. We value customer service and strive on getting things right and we apologize for the miscommunication and any inconvenience caused. We want to assure you that we are here to help and thank you for bringing this matter to our attention. Any account balance under $10.00 will automatically roll over to your next invoice, however, we would be happy to review your account for you. I'll send you a private message and get some further details from you.

Kind Regards,

Natalie

topic Minimum repayment in Energy Accounts & Plans

Minimum repayment

Re: Minimum repayment