topic Re: NO Contact from AGL in Energy Accounts & Plans

NO Contact from AGL

WOLFEE-68 — Sat, 29 Jun 2024 21:53:06 GMT

Why wont AGL accept my emails ?

Re: NO Contact from AGL

ColinAccounts — Sun, 30 Jun 2024 04:57:05 GMT

It seems that Megan has to reply to every message so she must be very busy.

Re: NO Contact from AGL

Deepesh_AGL — Mon, 01 Jul 2024 03:09:04 GMT

Hi PhillipTATE, Thanks for reaching out. I will send you a private message shortly to discuss further. Cheers, Deepesh

Re: NO Contact from AGL

ColinAccounts — Wed, 03 Jul 2024 09:06:37 GMT

Hi Phillip and Deepesh,

My enquiry to AGL has been marked as 'solved' after I received a private message, effectively removing it from public viewing. My enquiry was not resolved and a proposed review not taken. My enquiries to the 'private' message are now not being answered.

Interesting.

Colin

Re: NO Contact from AGL

WOLFEE-68 — Thu, 19 Dec 2024 07:03:30 GMT

Dear Accounts, This is Not the First time, RESPECTFULLY of course...........

Re: NO Contact from AGL

WOLFEE-68 — Thu, 19 Dec 2024 18:40:37 GMT

This has NOT been resolved and still NO contact regarding my issue

Re: NO Contact from AGL

WOLFEE-68 — Fri, 20 Dec 2024 00:05:18 GMT

I know now why !

AGL does NOT want their customers who have a Credit of more than $ ++++:00 to be able to get some MONEY (overpayments) Not including the Government Rebates,Reimbursed for which I had done on multitude of times over these past few years. I was told earlier today by an AGL phone call that this will not happen. So if that is the case AGL, I feel that this is almost Borderline Extortion, THEFT, and RIPPED OFF. You will lose a good Customer, and then I will have NO choice but to Get another Power Supplier then AGL has no choice but to REIMBURSE ALL CREDIT and I have Mailed my concerns to APRA, ACCC and the local government member for BLAIR. And they gave me Great advice, So I hope this does NOT have to go down that PATH. But It seems AGL Likes TAKING but Not Reimbursing OVERPAYMENTS in the $ XXXX:XX

Respectfully PHILL-68

Re: NO Contact from AGL

WOLFEE-68 — Fri, 20 Dec 2024 04:30:14 GMT

I am here now

Re: NO Contact from AGL

WOLFEE-68 — Tue, 24 Dec 2024 00:56:03 GMT

NO IT HAS NOT BEEN RESOLVED. ONLY BY AGL THAT IS, I AM STILL WAITING FOR A REFUND ?????