Follow-up on Electricity Bill and Account Details

eddsantana — Tue, 10 Dec 2024 23:36:00 GMT

Dear AGL Support Team,

I am writing to follow up regarding my account, as I have not yet received any communication pertaining to my electricity bill. Approximately seven weeks ago, I contacted AGL support to confirm that the electricity bill had been successfully transferred to my name. At that time, I was informed that my details were correct , and that I would receive my electricity bill via email by the end of November.

However, as of today, December 10th, I have not received any email or physical mail regarding my electricity bill. I would appreciate it if you could investigate the matter and provide clarification on the status of my account.

For your reference, my details are as follows:

Email: [removed personal details]
Address: [removed personal details]

I look forward to your prompt response.

Kind regards,

Re: Follow-up on Electricity Bill and Account Details

megan_AGL — Thu, 12 Dec 2024 03:33:37 GMT

Hi eddsantana,

Thank you for reaching out, we are more than happy to assist you with this one.

We have removed your personal details from this post as this is posted on a public forum.

We will send you a private message now to get more details from you.

Kind regards,

Megan

topic Follow-up on Electricity Bill and Account Details in Energy Accounts & Plans

Follow-up on Electricity Bill and Account Details

Re: Follow-up on Electricity Bill and Account Details