topic Re: App / web / bill discrepancies in Energy Accounts & Plans

App / web / bill discrepancies

Lester — Tue, 03 Dec 2024 02:50:55 GMT

I was wanting to do this online chat, but website say 'offline'.

This has come up on a few topics in recent months . . .

There is a bit of discrepancy still on bills and (web) app payable amounts for accounts at times, no doubt exasperated by rebates and timings of these being applied.

My home account seems ok, although timings of rebates and applications to the bills are sometimes out, it's not a major inconvenience.

My workshop bill seem to have several 'adjustments' of a $0 amount, and the latest is not easy to follow.

The bill amount is $69.42 payable.

The app overview says $38.08 payable.

This seems to be after 2 govco biz rebates have been applied.

There is a credit adjustment also for $31.34, which does match up with the figures above, just don't have any details for what this credit could possibly be for.

The time to pay on this is also very unusually long, bill sent about 21st Nov, and a due date of Jan 2nd ?

Usually it would be about 2 weeks, so not sure if AGL just give more time over the season.

If an AGL rep can give me a PM, I'll reply with account number etc for a quick look.

No urgency, just wanted to check into it before silly season.

Re: App / web / bill discrepancies

Natalie-AGL — Thu, 05 Dec 2024 02:04:38 GMT

Hello Lester,

Thank you for taking the time to reach out us.

I am sorry to hear about the multiple adjustments on your account and can appreciate the confusion this has caused.

We can certainly review both of your accounts and confirm the credit adjustment for you workshop; I'll send you a private message and get some details from you.

Kind Regards,

Natalie

Re: App / web / bill discrepancies

Lester — Thu, 05 Dec 2024 02:23:56 GMT

Thanks, I see a PM in the box, will follow up further.

Cheers.

Re: App / web / bill discrepancies

PD — Mon, 19 May 2025 10:48:56 GMT

I am also having these issues with the app.

In addition to this, the bill says I can save $74 if I sign up for Solar Savers, however I am already on Solar Savers.

That doesn't make any sense... or I am just getting scammed.

Be interested if anyone else is having these same anomalies.

Cheers

Re: App / web / bill discrepancies

SYED_AGL — Wed, 21 May 2025 04:30:29 GMT

Hi,

Thanks for reaching out — I appreciate you checking in about this.

If the system is prompting you to switch to the Solar Saver plan, please go ahead and make the change. Energy plans typically run for 12 months, and once that period ends, newer plans with similar features can often be more competitively priced.

Updating to the latest version of the plan ensures you continue receiving the best available rates and benefits.

If you have any questions about the changes or need help with the update, feel free to reach out — I’m happy to assist.

SYED