topic Re: High electricity bill in Energy Accounts & Plans

High electricity bill

Blake911 — Thu, 16 Sep 2021 14:22:45 GMT

Hi I just got my 3 month bill an I think I was taken for a ride I’m the only one that lives here an my bill is 890 dollars that’s ridiculous an my last bill was 280 can it be a mistake that I put the wrong meter number in the day I was billed last ???

Re: High electricity bill

David_AGL — Fri, 17 Sep 2021 01:28:12 GMT

Hi @Blake911 ,

Unexpectedly high bills can happen for lots of reasons - a mistaken meter reading is one of them. If a mistake was made, don't worry, it's easily fixed.

A good place to start looking into a high bill is our Unexpected High Bill page, but if you'd like us to investigate, just log in to your My Account page and hit the Message (💬) button in the bottom right, or the top left on the AGL app.

Re: High electricity bill

Benn — Wed, 20 Nov 2024 09:38:57 GMT

Hi David, I’ve had the same issue today when I called they said that this bill is a catch up for the previous bills that were estimated bills but I do have the app I could check that the previous bills were not estimated they all are issued after an actual read except the last bill (previous to the recent one) plus there was an issue this bill is issued after the meter repair as it was leaking I get this bill which almost triple when I called for the 3rd one they say we are not concerned about the leak and the leak was before the meter and this is again a false information the leak was after in my side. No help provided just trying to convince me to change plan. All the excuses I’ve been given I believe truly believe that something is wrong. But no solution is given to me unfortunately

Re: High electricity bill

0402cliffe — Mon, 24 Mar 2025 06:18:39 GMT

G'day Ben, I was paying approximately $120.00 a quarter, September to December 2024 $281.00...Supply charges came down and a couple of rates went up not by much. If there was 3 items that went up it was less than $10.00 each. My usage per day this year is less than last year. I have no idea.....

Re: High electricity bill

onedot — Wed, 20 Aug 2025 08:09:31 GMT

The ACCC will investigate whether energy retailers are misleading consumers by promoting energy plans that promise savings or value to consumers when they actually offer poor value for the customer, following CHOICE making a designated complaint to the ACCC.

Re: High electricity bill

Lester — Wed, 20 Aug 2025 08:38:37 GMT

There is the energy ombudsman in each state too, if one can't get a definitive solution.

Re: High electricity bill

Brunkerville — Mon, 09 Mar 2026 04:58:31 GMT

Same here triple and nothing has changed . I have 33 solar panels and 2 batteries. I feel ripped off .

Re: High electricity bill

Lester — Mon, 09 Mar 2026 07:33:34 GMT

So what's changed on your bill now when compared to previous bills ?

It should be glaringly obvious why it's gone up so much, and you should be able to investigate further, or look for a better plan / deal . . . some of the things that can change . . .

Solar stops working as it should.

You plan expires / changes, and you are put onto a core plan, or one with higher tariffs, possibly a demand tariff.

DNSPs can impose new charges, tariff / supply charges, or even worse a demand charge.

Your tariffs / suply were put up a lot due to normal periodic price increases.

An appliance goes rogue and starts chewing power.

A neighbour has a grow house and is tapping into your power somehow.

You have started a grow house.

Re: High electricity bill

ChrisE_AGL — Tue, 10 Mar 2026 00:30:23 GMT

Hi @Lester

Thank you for your comment, and well detailed list as to why bills could change suddenly show an increase.

I'd just like to mention that AGL no longer offers Demand tariff to homes not already using a Demand tariff, so this isn't one to look for if you weren't already on one.

But I'll also add, if you have a basic meter, please check the bill to see if the read was estimated, or if previous read was estimated and now you have an actual read.

Thanks, Chris

Re: High electricity bill

Lester — Tue, 10 Mar 2026 06:31:13 GMT

@ChrisE_AGL thanks or pointing that out, I should have remembered demand is no longer offered . . .

Do people on demand tariffs now (that were brought in mandatory previoulys by whatever DNSP) have the option to change back to straight up TOU, or single rate ??

I recall some NSW residents with one DNSP were put on demand, not by choice, and no options to not have this.

Maybe they are still stuck with it, or can change if desired.

Yes, the other possible for the high bills, estimated bills can be very much out of whack, usually way more than one would expect from my experience.

Simple to fix by calling the AGL number and sometimes sending a meter photo.

Re: High electricity bill

ChrisE_AGL — Wed, 11 Mar 2026 01:03:32 GMT

Hi @Lester

Yes, there is an option to change tariff, we do recommend that people contact us directly as different tariffs might not be available in distribution areas.

For users finding this thread, they can check out our Electricity Tariff page to see what types are available and figure out what will be best for them before making the switch.

Thanks, Chris