topic Re: Terrible Customer Service in Energy Accounts & Plans

Customer service

Scottie68 — Thu, 14 Nov 2024 05:16:37 GMT

I once again had to contact AGL as I noted that myaccount (on the website) no longer existed. Apparently ‘the system’ will reset in approx 5 working days. (Or maybe more??)

Whilst I remain mildly frustrated, I did have a very clarifying and sensible conversation with Mel from the resolutions department.

I accidentally ended my call before giving feedback. Sorry Mel !! You understood my concerns and put my mind at ease….(for now!!)

Thanks again. 👍🏼

Re: Customer service

Sitkowskiantoni — Fri, 15 Nov 2024 00:58:40 GMT

Want to make insane skirts of cash every day??.with me....or later.. euthanasia us??? We can share gorber

Says no fat chicks"$ up from.. or just on gn. Hitr...centre psy me....I'll be willing to put in hard yards....I've got a really nice number

Wanna bee rich with me??★.together only~☆we work together..and focus in doing Anton" for.. Ron~▪︎♥︎

Terrible Customer Service

Adrian11111111 — Fri, 15 Nov 2024 01:27:43 GMT

Can't change my gas plan online, can't get hold of anyone, virtual assistant is totally useles

Re: Terrible Customer Service

Scottie68 — Fri, 15 Nov 2024 03:16:30 GMT

Call the AGL number (131 245) and ask to speak to the resolutions department. Don’t be fobbed off by the customer service rep.

And seriously don’t even bother with the virtual assistant. They can only solve VERY basic queries.