topic Re: Download Bill PDF missing in Energy Accounts & Plans

Download Bill PDF missing

jencek — Sat, 09 Nov 2024 07:59:28 GMT

Tried to download my electricity bill as a pdf from the website and the option is missing. The help says to go too the billing page but there is no "PDF" option available. Similarly the "download pdf" link on the billing email just goes to a general help page

Re: Download Bill PDF missing

Dimhai — Sat, 09 Nov 2024 09:02:06 GMT

I have the exact same problem. I've been going round in circles trying to sort it out.

Re: Download Bill PDF missing

GregC2 — Sat, 09 Nov 2024 09:40:50 GMT

I tried to download my pdf bill following the link in the email and it went to the AGL the website. Other links to the pdf bill did not work either.

Download Bill PDF missing

Sigh — Sat, 09 Nov 2024 13:24:37 GMT

Having the same issue, click on the View PDF and takes me to general page. Advice is to log into your account and go to Billing and download the bill. Problem is there is no download PDF option. Why has this been changed in the first place? What was a simple click on one button to download via your email service has now becoming complicated and time consuming involving logging into your AGL account and then finding the bill, downloading it. Even if this option was working I am already busy enough in my life without all these extra steps! Seriously AGL get you act together. Stop messing with things that don't need to be messed with. Make it how it was originally. I elected to get my bills sent to my email address. Whatever change you have made it is also affecting bill from two years ago, as if I open my previous bills it now takes me to the general page. Given I have no bill can I not pay it until you resolve this as I have no document to write my receipt number on as proof of payment?

Re: Download Bill PDF missing

jencek — Sat, 09 Nov 2024 22:10:44 GMT

It seems to have been fixed overnight..the download bill linkis now present and works

Re: Download Bill PDF missing

RonB — Sat, 15 Nov 2025 09:10:59 GMT

Likewise. No pdf download button under billing

Re: Download Bill PDF missing

GoodAsGold — Sat, 15 Nov 2025 11:43:49 GMT

I've just wasted 1/2 an hour trying to find a PDF of my bill, like I've always done in the past. AGL, fix this please. You're not entitled to our money if you don't provide us with access to a fully downloadable version of our bills! It's not OK to ask us to pay bills based on information you email us or we see displayed on an online screen, without providing us with the ability to obtain a downloadable version of that information (plus all the extra info you normally include in our bills) to retain a copy for our own records. This is basic usability. I'm very disappointed.

Re: Download Bill PDF missing

Basil_AGL — Mon, 17 Nov 2025 00:48:44 GMT

Hey @GoodAsGold & @RonB,

I'll send you both a direct message to get a bit more information about your accounts, and why you may be experiencing this. Just confirming you have tried the following steps;