topic Re: Cannot get Invoice in PDF on my accout in Energy Accounts & Plans

Cannot get Invoice in PDF on my accout

gretaportlock — Wed, 06 Oct 2021 07:59:46 GMT

Please provide a solution to enable viewing of on line accounts on my account

Re: Cannot get Invoice in PDF on my accout

David_AGL — Thu, 07 Oct 2021 01:35:06 GMT

Hi @gretaportlock . PDFs are already available for download from your My Account page. Just go to the Billing tab, scroll down to Bill History, and click the arrow next to the bill you want to view. You'll see an option to download the PDF.

Re: Cannot get Invoice in PDF on my accout

SheilaTradedata — Wed, 13 Oct 2021 02:29:24 GMT

Hi Mark

Like Greta I have not received an email with my October bill as yet which should have been sent Monday and I tried logging into My Account to download it from the historical history but there is no option for me to do this for the current bill. It only gives me the option to look at the usage data.

Only the paid invoices gives the option to download the PDF Bill.

Is your billing system running a few days behind this month?

Do I just have to wait in hope that I will receive my email with link to download PDF Bill in the next few days?

Let me know

Thanks

Sheila

Re: Cannot get Invoice in PDF on my accout

John_mykra — Fri, 11 Oct 2024 04:35:16 GMT

what if Bill History option is not displayed?

Re: Cannot get Invoice in PDF on my accout

Lester — Fri, 11 Oct 2024 06:36:45 GMT

The Past bills are there normally for the past 2 years, on the website and on the phone app.

Phone app. Billing, then scroll down to My past bills.

Website a/c. Billing, comes up automatically on Bill history.

If that doesn't show up, you will probably have to contact AGL help centre and log the issue.

Good luck.