topic Re: Velocity Bonus Points in Energy Accounts & Plans

Velocity Bonus Points

MrMichaelB — Thu, 29 Aug 2024 04:26:29 GMT

Hi, I signed up to AGL on the 29/6/24. There was a Velocity bonus points offer if I signed-up before the 30/6/24 where I would receive 20K points for electricity and 10K for Gas. However, I've only been credited 10K for electricity and 5K for Gas?!

Velocity points offer

Pacmusic27 — Mon, 05 Aug 2024 06:08:23 GMT

I joined up on your electricity and gas velocity value deal promotion promising 20000 points for electricity and 10000 points for gas connection back in May. I never received the 10000 points for gas. I have rung and complained but so far nothing. Please issue my points asap otherwise I will comment thoroughly on social media of how I’ve been treated. I shouldn’t have to keep asking for what was promised in the deal when I signed up back in May. I will cancel my account and go back to Red Energy if you don’t fix this asap!!
My name is Paul Cincotta Account **Personal details removed**

Re: Velocity points offer

Deepesh_AGL — Mon, 05 Aug 2024 06:14:29 GMT

Hi Pacmusic27, I'm sorry to hear about your poor experience. I'll send you a private message shortly so we can get this right for you. Cheers, Deepesh

Re: Velocity points offer

Pacmusic27 — Wed, 07 Aug 2024 09:23:25 GMT

You still haven’t processed my 10000 velocity points for joining to gas. When will you do it?

Re: Velocity points offer

Deepesh_AGL — Thu, 08 Aug 2024 01:01:48 GMT

Hi Pacmusic27, It looks like you haven't received my private message from earlier to get your account details. I'll send you another message now to discuss further. Cheers, Deepesh

Re: Velocity Bonus Points

Deepesh_AGL — Thu, 29 Aug 2024 05:47:52 GMT

HI Michael, I'll reach out to you privately to get more details so I can look further into this. Cheers, Deepesh

Re: Velocity points offer

Dayna72 — Wed, 04 Sep 2024 00:17:35 GMT

Hi there I still have not received my Velocity points??

Non-receipt of Velocity Points

rho46 — Wed, 11 Sep 2024 04:41:02 GMT

As part of the electricity promotion plan which I signed up in late June, I would be given 20,000 Velocity points after 45 days. However, to-date I don't see these points being credited to my Velocity account. Why the delay?

Richard

Re: Velocity Bonus Points

MrMichaelB — Thu, 12 Sep 2024 08:18:57 GMT

Off to the industry ombudsman I go. Misleading marketing and promotion.

Re: Non-receipt of Velocity Points

megan_AGL — Fri, 13 Sep 2024 04:51:21 GMT

Hi Richard,

We are sorry to hear that you haven't received your points, we will send you a private message to get some more details from you.

Kind regards,

Megan

Re: Non-receipt of Velocity Points

MrMichaelB — Fri, 13 Sep 2024 07:36:32 GMT

Still haven't received mine and same situation for many other peopl. They will tell you to send a private message and then ignore you.

Re: Non-receipt of Velocity Points

Schmalow — Sun, 15 Sep 2024 14:31:50 GMT

I am still Waiting on AGL to honour the velocity points offer for my switching gas and electricity. Its incredibly disappointing that AGL has failed to deliver on this offer. Who in the company can I talk to to resolve this issue or do I simply switch my provider to a Qantas aligned energy provider.

Not receiving velocity points

KPC — Mon, 16 Sep 2024 01:29:04 GMT

Since I subscribed for the Gas plan and also linked my existing Electricity plan to Velocity few months back, I only received the 10000 velocity points for the Gas plan 2 months ago, has yet to receive the 3000 points from linking the exixting Electricity plan to Velocity. Please advise when will I receive the 3000 points.

Re: Non-receipt of Velocity Points

Deepesh_AGL — Mon, 16 Sep 2024 04:00:39 GMT

Hi MrMichaelB, I'm sorry to hear about the situation. I will reach out to you to get more details so I can look further into this. I'm going to send a private message which should reach you in less than 5 minutes of posting. If you do not receive a private message please post here so we can look at alternate ways to reach you. Cheers, Deepesh

Re: Non-receipt of Velocity Points

Deepesh_AGL — Mon, 16 Sep 2024 04:02:06 GMT

Hi Schmalow, I'm sorry to hear about your situation. I'll send you a private message shortly to discuss further. Cheers, Deepesh

Re: Velocity Bonus Points

Deepesh_AGL — Mon, 16 Sep 2024 04:06:45 GMT

Hi MrMichaelB, It would be good to understand the reason why only 10K points were awarded instead of the advertised points. I will send you a private message shortly to discuss further. Cheers, Deepesh

Re: Not receiving velocity points

Deepesh_AGL — Mon, 16 Sep 2024 04:37:06 GMT

Hi KPC, I will send you a private message shortly to get more details so I can look into what happened here. Cheers, Deepesh

Re: Velocity Bonus Points

MrMichaelB — Mon, 16 Sep 2024 05:15:09 GMT

No. Ive already had a private message open with you for a few weeks already.

Re: Non-receipt of Velocity Points

MrMichaelB — Mon, 16 Sep 2024 05:16:58 GMT

I sent you a message 3 weeks ago......

Re: Velocity Bonus Points

Deepesh_AGL — Tue, 17 Sep 2024 01:32:34 GMT

Hi Michael, Thanks for your time over the phone earlier. As discussed I have escalated the issue and the points will be awarded within 7 business days. We appreciate your patience. Cheers, Deepesh