topic Re: My plan keeps changing in Energy Accounts & Plans

My plan keeps changing

Vellam — Thu, 12 Sep 2024 04:40:59 GMT

My plan keeps changing from residential to business and then back again, I am not a business I am a residential, I have now twice supplied my rates notice as proof of status, its painful process to call up and explain this every time, I now have like 4 different account numbers for the same address, why does something so simple have to be so complicated

Re: My plan keeps changing

megan_AGL — Fri, 13 Sep 2024 05:14:25 GMT

Hi Vellam,

We are sorry to hear that this has happened to you multiple times.

We would really like to get some more information from you, we will send you a private message now.

Kind regards,

Megan