topic Re: Energy Rebate in Energy Accounts & Plans

Energy Rebate

Scottie68 — Fri, 09 Aug 2024 05:23:08 GMT

When will the promised energy bill assistance materialise? I’ve just received my electric bill for May/Aug with no reduction.

Re: Energy Rebate

RaeRae70 — Fri, 09 Aug 2024 21:57:12 GMT

I was wondering the same thing. I didn't get the Federal Government Rebate either on my August bill.

Re: Energy Rebate

Beachboy — Sat, 10 Aug 2024 12:44:16 GMT

I rang AGL and was told that funds haven’t been allocated and could be a 6 week wait! Ridiculous…

Re: Energy Rebate

Scottie68 — Sat, 10 Aug 2024 22:15:17 GMT

Typical! I knew they would stall as long as they could. I could really have used that rebate this month.

Re: Energy Rebate

Natalie-AGL — Mon, 12 Aug 2024 00:13:25 GMT

Hello @Beachboy and @Scottie68,

Thank you for taking the time to reach out.

We apologise for the delay and any inconvenience caused.

We’re working with the Australian Energy Regulator to finalise dates and will look to share with you as soon as these are confirmed.

You can find more information about the National Energy Rebate on our website.

I hope this helps!

Kind Regards,

Natalie

Re: Energy Rebate

Ymillett — Mon, 26 Aug 2024 03:22:49 GMT

I have not received my rebate

Re: Energy Rebate

Ymillett — Mon, 26 Aug 2024 03:24:13 GMT

There is a recorded message when calling agl saying all rebates have been processed and will appear on next bill

Re: Energy Rebate

Ymillett — Mon, 26 Aug 2024 03:24:55 GMT

What date will I receive rebate

Re: Energy Rebate

Deepesh_AGL — Mon, 26 Aug 2024 05:04:01 GMT

Hi Ymillett, I will send you a private message shortly to get more details so I can check if the credit has been applied to your account. Cheers, Deepesh

Re: Energy Rebate

Deepesh_AGL — Mon, 26 Aug 2024 05:05:09 GMT

Re: Energy Rebate

NeilC — Tue, 27 Aug 2024 09:22:26 GMT

@Ymillett

Log onto your account on the web interface, look under billing / transaction history, you should a confusing message similar to :

13 Aug 2024 AUS SA Gov Energy Relief - $75.00

Could not find this in the APP.

We live in SA the statement is not correct we do not get any SA Gov Relief, it should state

13 Aug 2024 AUS Fed Gov Energy Relief - $75.00

Your FED amount is paid in 4 by $75 payments.

This payment will be taken on my next bill.

If you have monthly bills the whole $75 will be taken off your next monthly bill, you will then have to wait two months before the next $75 will be credited to your account.