topic Re: Rebates in Energy Accounts & Plans

Rebates

Kat85 — Mon, 19 Aug 2024 08:56:30 GMT

Where are our rebates? They were supposed to be given to customers months ago, it is not AGL’s money to hang on to and give when they feel like it. Why can I still not see any of my rebates.

Re: Rebates

megan_AGL — Tue, 20 Aug 2024 04:40:11 GMT

Hi Kat85,

Please be advised that we have processed the first instalment of credits for Government Energy Bill Relief rebate to all our electricity customers, which will appear on your next bill. To find all the information on our website, including future application dates please visit https://www.agl.com.au/help-support/financial-support/energy-bill-relief-fund.

If you still have not received it, please contact us https://www.agl.com.au/help-support/contact-us.

Kind regards,

Megan

Re: Rebates

user — Wed, 21 Aug 2024 01:11:07 GMT

Rebate or rebates? The gov't and state gov't is 2 rebates?

Re: Rebates

NeilC — Wed, 21 Aug 2024 02:17:07 GMT

@Kat85 @user

Based in SA my $75 Federal rebate is showing on my account as deposited on the 13 August.

Please note that this does not show in my Account Balance but will be automatically deducted from my next bill and any other amount owed will be taken from my Account Balance (currently $280).

I cannot comment on state rebates as our household is not eligible.

Re: Rebates

user — Wed, 21 Aug 2024 02:33:50 GMT

Thank you. Where is the $75 showing on your account please. I can't find anything on my account.