topic The web account and app display errors. in Energy Accounts & Plans

The web account and app display errors.

Connie6677 — Wed, 21 Aug 2024 00:52:54 GMT

Hello, my latest quarterly gas bill has just been released, but whether I access my account through a browser or the mobile app, the bill period shown for this new bill is actually from the previous quarter. This is causing me a lot of confusion. I hope this issue can be fixed so that the information I see in my account is accurate and not misleading. (This isn't the first time this has happened; the same issue occurred last quarter as well.)

Re: The web account and app display errors.

NeilC — Wed, 21 Aug 2024 01:33:20 GMT

@Connie6677

Unless you have a smart gas meter, it is not possible to get actual data on a meter that has not been read yet.

Therefore you get shown the latest data that is available (ie your last bill) and that is only based on your average daily usage, the same as for analogue electricity meters and water meters.

In calculating the UNITS on your bill there are a few calculations that are needed to convert the CUBIC METER usage into the UNITS on your bill.

I believe there is a heating factor and a pressure factor that is also used.

Hope this helps

Re: The web account and app display errors.

Connie6677 — Thu, 22 Aug 2024 06:24:09 GMT

Thanks mate, but we are not talking about the same things.

Re: The web account and app display errors.

NeilC — Thu, 22 Aug 2024 06:41:11 GMT

@Connie6677

You asked why you were only seeing the LAST data.

I answered your question and told you why.

Re: The web account and app display errors.

Deepesh_AGL — Mon, 26 Aug 2024 01:47:07 GMT

Hi Connie6677, We do not have any known issues regarding viewing bills via AGL My account. So this could be an isolated issue. I will send you a private message shortly to discuss further. Cheers, Deepesh