topic Re: Residential meter wrongly classified as business meter in Energy Accounts & Plans

Residential meter wrongly classified as business meter

mmmwus — Tue, 13 Aug 2024 10:33:47 GMT

Hi,

I tried a lengthy time to get the business meter to be corrected to a residential meter. I called many times, AGL created a new electricity account for me. Unfortunately, it is again business plan is set up.

I was being told in several calls that AGL will fix the problem and have the correct residential rate for me. However, it has been months, and the new electricity account created is still on business meter.

could anyone help?

Re: Residential meter wrongly classified as business meter

Deepesh_AGL — Wed, 14 Aug 2024 00:45:59 GMT

Hi mmmwus, We apologize for the poor experience. If the meter at a site is classified as business we can initiate a request with the distributor to reclassify as Residential with sufficient documentation. I will send you a private message shortly to discuss further. Cheers, Deepesh

Re: Residential meter wrongly classified as business meter

mmmwus — Sat, 17 Aug 2024 01:14:11 GMT

Hi Deepesh,

just to give you a brief background, I switched back to AGlL, and have provided the relevant document for several times. Agl person on the call saying all data have updated and will be fixed.

however, I got a new account with business meter again. While with old electricity account which has cancelled ( which changed to residential)

I am not sure what’s going on. Could you please fix it for me. As I have back and forth providing the documents, calls made, messages made , communications done. And the meter is wrong again.

Re: Residential meter wrongly classified as business meter

Vellam — Thu, 12 Sep 2024 04:54:13 GMT

I am having exactly the same problem as you, I have twice supplied my rates notice as well, its so frustrating, if I get this sorted I will let you know

Re: Residential meter wrongly classified as business meter

Buddyanddotty — Tue, 15 Oct 2024 11:17:23 GMT

Hi how did you go with this having same issue been told 20 days to fix but I’m thinking it will be much harder then that thinking I might get the ombudsman involved and get them to ensure it doesn’t take months to fix

Re: Residential meter wrongly classified as business meter

Buddyanddotty — Tue, 15 Oct 2024 11:18:11 GMT

Hi just wondering how you got on ? Didn’t get solved having same issue and wondering if I should just escalate it now instead of waiting months for it to be rectified

Re: Residential meter wrongly classified as business meter

Vellam — Tue, 15 Oct 2024 19:53:50 GMT

Hi no not solved

I’ve actually now changed providers

someone from energy Australia called me yesterday and they have better rates than agl

so fingers crossed I won’t have the same issue

Re: Residential meter wrongly classified as business meter

Vellam — Tue, 15 Oct 2024 19:59:02 GMT

no this hasn’t been resolved

im in the process of changing providers

agl has just lost a great customer

their loss

energy Australia happened to call me out of the blue, they offered better rates so I signed up