topic Joined AGL from Red Energy over a month ago, but Gas still showing "setup in progress" in Energy Accounts & Plans

Joined AGL from Red Energy over a month ago, but Gas still showing "setup in progress"

jay3147 — Tue, 13 Aug 2024 11:10:33 GMT

I transferred from Red Energy to AGL over 4 weeks ago, but my gas is still showing as "setup in progress". I even received a phone call from AGL at the beginning of my transfer asking for help in setting up electricity, so why is the gas still stuck on "setup in progress."

Re: Joined AGL from Red Energy over a month ago, but Gas still showing "setup in progress"

Deepesh_AGL — Wed, 14 Aug 2024 00:47:44 GMT

Hi jay3147, This certainly needs to investigated further as it shouldn't take this long for the app to update. I will send you a private message shortly to discuss further. Cheers, Deepesh