topic Re: Why am I getting charged for pool pump yet I don't have one in Energy Accounts & Plans

Why am I getting charged for pool pump yet I don't have one

Dandenong1 — Mon, 01 Jul 2024 23:33:22 GMT

I noticed on the recent bill that I'm being charged for a pool pump yet we have neither?

Clarification please 🤔🤔

Re: Why am I getting charged for pool pump yet I don't have one

Deepesh_AGL — Tue, 02 Jul 2024 00:52:34 GMT

Hi Dandenong1, The energy insights report we send is an estimate of how energy is being used in your household. To get more accurate insights you can set up your home energy profile by visiting https://www.agl.com.au/help-support/energy/manage-your-account/home-energy-insights/energy-insights

Cheers, Deepesh

Re: Why am I getting charged for pool pump yet I don't have one

Dandenong1 — Fri, 05 Jul 2024 23:18:56 GMT

Thank you Deepesh for your reply. Please advise how the $49 will go back to my account since I have been charged for something I don't have? I have now gone into my account Profile and hope it works out moving forward.

Thank you 😊

Re: Why am I getting charged for pool pump yet I don't have one

NeilC — Mon, 08 Jul 2024 01:35:28 GMT

@Dandenong1

You were not charged $49 for a pool pump and therefore cannot get it back.

The bill total is for your electricity that you actually consumed, AGL has explained about this to you.

I could say that you also consumed 2kw per month while making your toast every morning....

Re: Why am I getting charged for pool pump yet I don't have one

RyderJ0305 — Mon, 15 Jul 2024 23:23:29 GMT