https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Plan-for-Senior-Savers/m-p/36258#M5334 <P>The AGL online systems are hopeless. You can't make a complaint because the links do not work, as they just send you back to your account details.</P><P>&nbsp;</P><P>I had a note on my bill that I should change to Senior Savers to save money, when I had already done this last year. I rang up 131 245 and the lady explained that it was because of new rates and I had to reapply.</P><P>&nbsp;</P><P>It's extraordinarily stupid to make senior citizens go through this convoluted process again each time the rates are changed. Then, when I went on-line to change the plan, it told me I was already on the Senior Savers Plan. So go figure!!</P> Fri, 07 Jun 2024 02:16:58 GMT addarroch 2024-06-07T02:16:58Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Plan-for-Senior-Savers/m-p/36258#M5334 <P>The AGL online systems are hopeless. You can't make a complaint because the links do not work, as they just send you back to your account details.</P><P>&nbsp;</P><P>I had a note on my bill that I should change to Senior Savers to save money, when I had already done this last year. I rang up 131 245 and the lady explained that it was because of new rates and I had to reapply.</P><P>&nbsp;</P><P>It's extraordinarily stupid to make senior citizens go through this convoluted process again each time the rates are changed. Then, when I went on-line to change the plan, it told me I was already on the Senior Savers Plan. So go figure!!</P> Fri, 07 Jun 2024 02:16:58 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Plan-for-Senior-Savers/m-p/36258#M5334 addarroch 2024-06-07T02:16:58Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Plan-for-Senior-Savers/m-p/36260#M5335 <P>Hi addarroch, We apologise for the poor experience. I want to look further into your account to ensure you are on the best plan available. I'll send you a private message shortly to discuss further. Cheers, Deepesh</P> Fri, 07 Jun 2024 04:14:39 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Plan-for-Senior-Savers/m-p/36260#M5335 Deepesh_AGL 2024-06-07T04:14:39Z