topic Re: Hi, bill is 3 months or 6 months in Energy Accounts & Plans

Hi, bill is 3 months or 6 months

Sdubefx — Mon, 13 Jul 2020 15:07:30 GMT

I am expecting my electricity bill anytime now. I am expecting a quarterly bill. However logging in , bill tells me that my bill is 6 monthly and will be available in 86 days times. What to believe. I don't want to miss the early payment discount . Please look and advise

thanks

shailesh

Re: Hi, bill is 3 months or 6 months

-Jenna- — Wed, 15 Jul 2020 01:52:03 GMT

Hi Shailesh,

Thanks for contacting us and being apart of AGL Community!

If your account is showing the next reading date, it means that your meter has just recently been read. You should have a bill issued within the next week,

Regards,

Jenna

Re: Hi, bill is 3 months or 6 months

Magl — Fri, 16 Oct 2020 00:41:28 GMT

Yes bill looks strange now in app. The app seems to give 6 month bill projection. Its adding current bill and estimated for next 3 months (not sure why). This didn't used to happen. Have been using app to enter my own meter readings for last 2 years. It always used to give me current bill for 3 months only which would be deducted from my account. They need to fix this issue.

Re: Hi, bill is 3 months or 6 months

-Nam- — Fri, 16 Oct 2020 01:37:56 GMT

Hi Magl!

Welcome to the AGL Community!

If you're seeing the Usage is projecting 6 months (i.e. past 3 months + next 3 months), this would mean that your next quarterly billing is being organised at the moment and you'll be receiving this shortly. Once it's been issued then the App will update back to the 3 months ahead usage.

Kind regards,

-Nam-

Re: Hi, bill is 3 months or 6 months

Jessiwoo — Sat, 01 Jun 2024 10:54:06 GMT

That's super dumb and misleading

Re: Hi, bill is 3 months or 6 months

Xander-AGL — Mon, 03 Jun 2024 04:28:53 GMT

Hi @Sdubefx - that sounds like an error in our billing system!

I'm sorry to hear your billing was interrupted, and I'm aware this is an old post, but I noticed it didn't have a response yet.

AGL only bills on a monthly or quarterly basis, so if this has happened, it is something we should look into for you.

If you are still an AGL customer, please respond to the private message I'm going to send you with some more details.

Kind regards,
Xander