topic Re: BPay ref number too long in Energy Accounts & Plans

BPay ref number too long

FossilFool — Wed, 06 Nov 2019 07:09:51 GMT

The BPay ref number on my bill has too many digits for the online form in my bank.

I've tried removing the spaces but it is still too long.

As I've wasted enough time on this already, I won't be paying my first bill.

Re: BPay ref number too long

Ellen1 — Thu, 07 Nov 2019 01:10:19 GMT

Hi FossilFool,

It is very disappointing to hear that not all banks have the capacity for our reference numbers, I know that can be disappointing.

The good news is AGL has multiple methods for payments, you can log into your online account and pay your bill via the website or app. You can also contact our team here agl.com.au/contact-us/social/contact-us and pay the bill directly with us.

Thank you

Best regards

Ellen

Re: BPay ref number too long

Kwhf171 — Thu, 23 Jan 2020 20:01:06 GMT

Your a bunch of idiots.

BPay only accepts reference numbers of 10 digits, no more, no less.

its not a bank issue. It is an issue of stupidity on the part of AGL management.

and why the hell would anyone care about your other payment methods when they want to pay with BPay?

Re: BPay ref number too long

-Steve- — Fri, 24 Jan 2020 03:44:56 GMT

The payment reference numbers AGL use are between 18 - 20 digits long.

If you visit the Bpay website via the below link and look under "What is a customer reference number' you will be able to see that these can be between 2 - 20 digits.

https://bpay.com.au/Business/Business-FAQs

Re: BPay ref number too long

Brian999 — Wed, 05 May 2021 05:12:44 GMT

Looks like a message to the Ombudsman is required to stop AGL blaming the banks for their obvious attempt to force people to use direct debit instead of Bpay

Re: BPay ref number too long

Jenna3396 — Mon, 19 Jul 2021 03:12:23 GMT

Completely agree, same issue here... con artists. They cant make money off failed payments this way that's why 🤬