topic Re: Attempted to pay internet bill via debit card as usual, get an error claiming my details are inc in Energy Accounts & Plans

Attempted to pay internet bill via debit card as usual, get an error claiming my details are incorre

Malik123 — Mon, 27 May 2024 03:12:22 GMT

Attempted to pay internet bill via debit card as usual, get an error claiming my details are incorrect, however they are the same details used for previous bills.
Tested on other bills, worked fine.

Attempted to change automatic payments, same issue.

Updated and reinstalled app, same issue.
Website, same issue.

Bpay is only option that i believe worked but now bill is overdue as it takes a few days to process.

Is this a site issue? as i have not had any issues with my card on any other website.

Re: Attempted to pay internet bill via debit card as usual, get an error claiming my details are inc

Malik123 — Mon, 27 May 2024 03:26:44 GMT

this has been going on for past 3 months and each time I struggle to pay due to this all my bills are now overdue

and I don't want to pay anything extra because your system is not working

Re: Attempted to pay internet bill via debit card as usual, get an error claiming my details are inc

megan_AGL — Mon, 27 May 2024 23:58:36 GMT

Hi Malik,

Thank you for reaching out.

We would like to get some more information from you for this one.

We have just sent you a private message.

Kind regards,

Megan