topic Re: Cost of gas bill in Energy Accounts & Plans

Cost of gas bill

CarmichaelHammo — Tue, 21 May 2024 22:50:25 GMT

We are disturbed by the cost of our gas bill at unit ** . The point is that no one has lived in the unit for 6 months. We cannot understand why the gas bill is so high when not once has the gas been turned on. Please tell us why.

Ann **

Rod **

**@gmail.com

Re: Cost of gas bill

Natalie-AGL — Tue, 21 May 2024 22:45:39 GMT

Hello @CarmichaelHammo,

Thank you for taking the time to reach out to us.

Please note that I have edited your post to protect your personal details.

I can see why this would be alarming, it's never a pleasant surprise to receive a high bill, especially when the property has been vacant for 6 months,

There could be a few reasons as to why the gas bill is so high, we do have a list of a few things to check on our Unexpected High Bill help page.

However, I'll send you a private message so we can take a further look into things on your account.

Kind Regards,

Natalie

Re: Cost of gas bill

NeilC — Fri, 24 May 2024 00:52:03 GMT

@CarmichaelHammo

Are you reading your bill correctly?

If no-one is is using the gas you still have to pay the supply charge.

If you have a gas storage heater has this been shut down correctly?