topic Scam offer in Energy Accounts & Plans

Scam offer

SkippyKangaroo — Wed, 01 May 2024 09:36:23 GMT

Got a cold call from AGL - negotiated a deal with the agent - which was confirmed in writing - and agreed to switch my electricity. One day after the switch was made got another email saying there was a problem with my meter and the rates were going to change - this was a lie. It was because they had offered me a higher solar feed in tariff - the only rate that changed was a reduction in that. Rang to complain - got through to a "Resolution Manager" who basically said "bad luck". Went back to my old provider and looking for a new gas provider.

Re: Scam offer

Caban — Thu, 02 May 2024 02:41:42 GMT

If you had the offer in writing then it is probably one for the Energy Ombudsman.

Re: Scam offer

SkippyKangaroo — Thu, 02 May 2024 03:39:57 GMT

Already lodged a complaint with them.

Re: Scam offer

megan_AGL — Wed, 08 May 2024 05:25:33 GMT

Hi SkippyKangaroo,

We are sorry to hear that you have had a poor experience with us and would love the opportunity to make it right, we will send you a private message.

Kind regards,

Megan