topic Re: Gas Connection in progress in Energy Accounts & Plans

Gas Connection in progress

b_2243 — Tue, 09 Apr 2024 11:14:34 GMT

I've moved into my property for a while now and my app is still saying my gas connection is in progress. I've messaged multiple times on the app and just keep getting told to wait a few days. I can't submit any meter readings, see my usage nor see a predicted bill. Not very helpful.

Re: Gas Connection in progress

Xander-AGL — Tue, 09 Apr 2024 23:24:23 GMT

Hi @b_2243, thank you for reaching out.

I'm going to send you a private message for some more account details.

Kind regards,

Xander

Re: Gas Connection in progress

deborah621 — Mon, 15 Apr 2024 11:43:03 GMT

Since you can’t submit meter readings or view usage details, it’s crucial to get this resolved promptly. Ask your gas provider if there’s an alternative way to submit meter readings temporarily. Some providers may allow manual submissions via email or phone. Inquire about when you can expect access to usage data and predicted bills through the app.