topic Re: Quarter to monthly accounts in Energy Accounts & Plans

Quarter to monthly accounts

cousbob — Fri, 05 Apr 2024 01:05:14 GMT

My account from 4/12 to 2/3 was the highest ever $591.50.My monthly account from 3/3 to 2/4 is $167.92. If this trend continues my transfer from quarterly to monthly accounts will cost me more. I have been an AGL customer for quite a long time and if a reasonable response is not forthcoming I will go elsewhere.

Re: Quarter to monthly accounts

megan_AGL — Fri, 05 Apr 2024 04:59:58 GMT

Hi there,

Thank you for reaching out.

Sorry to hear your bill was higher than expected. There can be a number of reasons for a higher than expected bill, and we cover a few things you could check on our Unexpected high bill help page. https://www.agl.com.au/help-support/energy/billing-and-payments/bill-questions-answered/unexpected-high-energy-bill.

For help with reading your meter, check out our Help page about how to Read Your Own Meter https://www.agl.com.au/help-support/energy/meters-and-reads/reads/read-your-own-meter.

If you wish to submit your own meter reads, you can learn how to do that here https://www.agl.com.au/help-support/energy/meters-and-reads/reads/submit-a-meter-read.

If you have any more questions, I’d be happy to help.

Megan

Re: Quarter to monthly accounts

Lester — Fri, 05 Apr 2024 19:47:42 GMT

It's easy to check your last bill and compare, that should give you a definite answer to your change of bill amount.

Compare bill reading type, actual or estimated.

Compare usage, easy to do where the amount of various power KwH are shown.

(If an estimated bill on an old analogue meter, check current reading to see if that was massively inflated . . . common.)

(Noted though you were on monthly, so possibly have a digital meter which should not require reads.)

Compare tariffs. The most likely culprit if readings are ok. Power has gone up so much with big hits, and also minor creeping rate increases in the past year and a half or so.

You don't say what normal monthly bills used to be, but your account (if it keeps similar usage) is going to be a bit over $500, so it's trending down, possibly a seasonal change, or you are aware of the last bill and consciously trying to cut power use where you can.

It's best not to just swap providers, because you might be going from a bad to worse situation.

Google > energy made easy < the govco site to assist you in finding the best plan for your location and available energy retailers, talk to AGL on phone or chat and ask them about plans.

They (and probably all retailers) don't make it easy to get on the best plan, although their bills used to have a little note saying 'you seem to be on the best plan for your usage', now it says to go and check the energy made easy site.

Good luck with the search for an energy cost answer.