topic Re: Change from eBilling back to Paper Bills in Energy Accounts & Plans

Change from eBilling back to Paper Bills

JOJO_ — Wed, 17 Jan 2024 06:19:25 GMT

Hello! I was just wondering, how can I switch my energy plan from eBilling back to paper bills? Is it possible to change it back because when I go to My Account and scroll to the bottom where it says Bill Notifications and I can't toggle to eBilling off as it says that my current energy plan has mandatory eBilling. Would it be possible to change back? Or would I need to call AGL and request it to be done? I have asked them in the past but strangely they said they don't do mail bills out anymore.

If you could help me out, then that would mean a lot! Thank you!! 🙂

Re: Change from eBilling back to Paper Bills

Xander-AGL — Thu, 18 Jan 2024 02:24:34 GMT

Hi @JOJO_ - depending on your plan type, we can manually change you back to postal billing, with a small paper bill fee of $1.75.

I will message you privately for your details and to confirm you are happy for me to change it across for you.

Kind regards,

Xander

Re: Change from eBilling back to Paper Bills

JOJO_ — Thu, 18 Jan 2024 06:05:21 GMT

Thank you so much Xander! Yes, that would be greatly appreciated!! 🙂

Re: Change from eBilling back to Paper Bills

puremystic — Mon, 19 Aug 2024 04:07:08 GMT

Seriously they will promise you this and you won't receive it I have been having this debate with him for the past 7 months even with the offer of paying their fee for the bill they have now told me that I need you change plans in order to receive the bill they've done that on their own admission looking me into a contract which I did not want good luck getting your bill you won't receive it

Re: Change from eBilling back to Paper Bills

Azzihome — Fri, 06 Feb 2026 03:46:10 GMT

Could you please message me aswell to set this up