Want to change plans but it says to contact you

ZTrekus — Wed, 03 Jan 2024 12:13:06 GMT

I am trying to change energy plans but the website says,

"Before we proceed, please call us to add some missing contact details in your account."

Calling is obsolete. Is the website set at naught now? Only a human can ask me for my contact details?

Re: Want to change plans but it says to contact you

Xander-AGL — Fri, 05 Jan 2024 00:12:57 GMT

Hi @ZTrekus thank you for reaching out.

You should be able to provide any missing contact details through our webchat or live messenger, this message requesting a call appears to be a legacy message.

If a call is required, this may be for fraud prevention reasons.

You can see all of the contact methods for us here.

Kind regards,

Xander

topic Re: Want to change plans but it says to contact you in Energy Accounts & Plans

Want to change plans but it says to contact you

Re: Want to change plans but it says to contact you