topic Re: Pay on time discount with new plans in Energy Accounts & Plans

Pay on time discount with new plans

Pam — Fri, 13 Sep 2019 10:53:34 GMT

Are there pay on time discounts with the new plans e.g. Essentials Plus? I cannot see anything about that.

regards

Pam

Re: Pay on time discount with new plans

jayden_AGL — Sun, 15 Sep 2019 23:38:08 GMT

Hi Pam!

Great question.

Following industry-wide changes that came into effect on 1/7/2019, Pay On Time discounts are no longer being offered. You can find out more about these changes here.

Kind regards,

Jayden

Re: Pay on time discount with new plans

Dinkydi — Tue, 21 Jan 2020 10:28:09 GMT

AGL new plans do not have Pay on Time Discounts which is going to cost me an extra $300 approx per year even though they give you $175 credit to assist in transition. So much for cheaper energy.

We have been with AGL for a very long time and loyalty doesn’t count

However there are still some energy providers who offer Pay on time discounts which I will be comparing to enable me to switch.

Re: Pay on time discount with new plans

Ellen1 — Tue, 21 Jan 2020 22:16:35 GMT

Hello Dinkydi!

Welcome to AGL Community!

You are correct that AGL no longer offers pay on time discounts, this was a move we decided to make to ensure we are delivering non conditional savings to all of our customers with competitive low rates.

With the changes in the market that are always occurring there was a lot of confusion comparing percentage discounts for customers because the rates were a major factor, so in an effort to become more transparent with the community we took the confusion out of it.

In this change, it may be that your costs could increase if you were on a limited pay on time discount which was above and beyond our standard offers, however a majority of our customers are better off on the new system because they now receive saving each and every bill, for both their usage and supply charge.

If you would like to have your offer reviewed by our dedicated team to ensure we are offering you the best savings we can, you can have a chat with us here.

Thank you

Ellen

Re: Pay on time discount with new plans

Dinkydi — Tue, 28 Jan 2020 09:46:19 GMT

I think it is all smoke and mirrors

Others may be better off but I am definitely not

and being on a fixed income does not make it easy

Re: Pay on time discount with new plans

-Jenna- — Wed, 29 Jan 2020 00:09:21 GMT

Hi Pam,

We no longer offer 'pay on time' discounts after feedback from our customers.

Those plans did penalise you if you needed extra time to pay or a payment plan for any reason. Also, to work out your charges, you would need to manually calculate this by deducting any discounts.

We now have our Essentials Saver and Essentials Plus plans which give you a very transparent price and this doesn't change if you need extra time to pay.

Thanks,

Jenna

Re: Pay on time discount with new plans

AlanDunn — Sat, 14 Mar 2020 06:36:44 GMT

Your current offer to us of 7% off is ridiculous considering we were getting 24% pay on time plus 6% double up discount as well.

By removing the pay on time bonus you are essentially signalling the market that you don't want to do business with loyal customers that always pay on time.

If you think we won't be taking our business elsewhere you guessed wrong.

Re: Pay on time discount with new plans

Dinkydi — Sat, 14 Mar 2020 08:34:51 GMT

Your absolutely correct Alan

I am disgusted and disappointed that pay on time Loyal AGL clients are not getting their pay on time discounts any longer due to customer feedback.

I don’t think they got customer feedback from you or I or others like us

Don’t know about you Alan but we will be up to $300 out of pocket

It’s all about making more money for AGL

Re: Pay on time discount with new plans

Ellen1 — Tue, 17 Mar 2020 02:52:52 GMT

HI AlanDunn,

Welcome to AGL Community!

I am sorry to hear that you are not happy with the move the company has taken. Although I do understand in these circumstances it has not worked out the best, this move is in the best interest of our customers.

It sounds like you may not be on our best plan available, as we now have our Essentials Savers plan which is a low rate plan. I recommend that you have a look here at our available plans and products.

Thank you

Ellen

Re: Pay on time discount with new plans

AlanDunn — Tue, 17 Mar 2020 03:12:29 GMT

Hi Ellen1

We received an email telling us that we would be moved onto a new plan automatically if we did nothing.

The plan you wanted us to move onto automatically is the most expensive plan that you offer.

If AGL wanted what's best for their customers why do you offer them your highest priced plan rather than the least expensive one or indeed a plan closer to their existing one?

Re: Pay on time discount with new plans

Ellen1 — Tue, 17 Mar 2020 03:52:24 GMT

Hi AlanDunn,

Thats a great question!

The discount structure of the Essentials Savers compared to the Smart Saver (7%) are different and so to go onto Essentials Savers you have to accept the new terms and conditions.

This is so you are aware that you are going from a % discount to a rate based savings.

Thank you.

Ellen

Re: Pay on time discount with new plans

AlanDunn — Tue, 17 Mar 2020 04:11:36 GMT

I'll put it into dollars for you and everyone else to read.

Smart Saver: $360.56

Essential Saver: $337.24

My Current Plan: $315.46.

So your best plan is a greater than 6.9% increase above my current plan. Ask your CEO if he'd support a 7% across the board pay rise for all workers and see how far you get.

Re: Pay on time discount with new plans

Ellen1 — Tue, 17 Mar 2020 04:31:41 GMT

Hi AlanDunn,

I understand your concern there. If you would like to discuss the specifics of your account, we are happy to do so but will need to speak with your here for your privacy.

Thank you

Ellen

Re: Pay on time discount with new plans

Janemd — Mon, 27 Apr 2020 13:44:03 GMT

So does this mean I have been lied to? Bit confused as I am still currently getting 30%. So does this mean it will eventually end? (Bit of a back story, bare with me). Been an AGL customer for many many years. Originally on the 12% discount plan. A few years back Alinta came knocking and offering 25%. After listening to their sales pitch I went inside and did a quick call to AGL. Asked if AGL could do better. Not only did I discover my discount was lowered to 7% but I couldn't be offered a better discount. So it was hello Alinta, goodbye AGL. WELL! In 3 weeks the letters came, the phone calls started. From AGL wanting me back as a customer. Constant overseas call centres offering discounts of 15% then 18% then 25%. I said make it 30% and got yourself a deal. They came back with 26%. I said 30 or no Deal... Unsure of exact time frame but several weeks later from not a overseas call centre but a real life Australia (rare as in my experience). And right off the bat was offered straight up 30% discount. Shocked it was actually offered and I had doubts. Asked, how long is the offer for? Told, will always be in place! I asked, what if Alinta or Origin or another company up there discount to a higher discount? Told, they will constantly match the discount. Then I asked, will I ever lose the 30% discount like I did with the 12% when it dropped to 7%. Promised, never will.

So you see I am confused. Read by someone the 30% will no longer be in place as of June 2020 and when I came here to see if true, I see no discounts have been offered in a while. So because I am still currently getting the discount, the no discount offer must be for new customers..?? .. And is there an expiry date on a discount I was promised will stay?

Thank

Re: Pay on time discount with new plans

-Steve- — Thu, 30 Apr 2020 05:25:21 GMT

Hi Janemd,

Once your plan comes to an end this offer would no longer be available, there were regulation changes that took place in July 2019 that changed the plans that we provide, you can view more information about the changes here. Our discount plans have a set term and this is set out in the terms and conditions that would have been sent to you, if you were advised this offer would continue beyond the expiry date this should not have occurred, as we are unable to guarantee the offer would continue beyond the set contract dates, if you would like to discuss further please get in touch here.

Kind Regards,

Steven

Re: Pay on time discount with new plans

MrnMrsPat — Fri, 08 May 2020 04:58:33 GMT

These plans put us worse off by a couple hundred dollars a year! Even when compared with the increased rates of no plan! We will be looking elsewhere. We are a 2A 1C household using between 1-2 People worth of energy according to our bills and it will cost us way more once we lose our Pay on Time discount. Very unsatisfied. The reference prices when comparing plans are rubbish as well. I calculated, by hand, based on usage from our recent bill and we are so much better off with the Pay on Time discount vs plans.

Re: Pay on time discount with new plans

cableguy — Mon, 01 Jun 2020 10:51:37 GMT

I have been an AGL customer for over 10 years, on the same plan with the pay on time discount.

I just got a letter from AGL to say my plan is finished, and I am on a new plan without a POT discount. For me, with a power bill of over $6k per year, it would be a massive difference losing the 20% discount.

Unfortunately, i just spent money and put a big solar system on my roof, doing the calcuations of buying power for 30c, (24c after pay on time discount) , and getting a 21c Feed In Tariff. I figured i wouldn't get batteries, because with the discount, and assuming i am generating my daily use every day, i'm only paying 3c per kwH overnight, so batteries were not worth it.

Without the POT discount, and on the new "Solar Savers" plan, this changes dramatically, with the 3c gap increasing to 10c per kwH overnight. (Pay 31c, Receive 21c) . Suddenly, a Tesla powerwall might be worthwhile, although i believe there's a much better deal to be had with rates and FIT than AGL now.

Not happy at all, and since i hadn't actually signed up to the new AGL plan yet, since my new meter isn't even installed, I will definitely be shopping for a better deal than that AGL one. Failing that, i guess there's always a Tesla Powerwall or go off grid to numb the pain.

Dan

Re: Pay on time discount with new plans

-Steve- — Wed, 03 Jun 2020 02:20:57 GMT

Hi cableguy, we no longer offer new plans with pay on time discounts sorry. The pay on time discount would not have been applicable with the Solar Savers Plan as this is a separate offer, if you remained on the pay on time discount plan you would have received the standard feed in tariff in NSW which is 10.2 cents per kWh. The rates per kWh are also different under the Solar Savers Plan, you can view the rates by visiting agl.com.au/bpid. For assistance reviewing and comparing our current plans please get in touch with the team directly here.

Re: Pay on time discount with new plans

Khmk — Thu, 11 Jun 2020 05:05:16 GMT

I am worse off without my pay on time discount ! So unfair when I have been a good costumer!

Re: Pay on time discount with new plans

-Jenna- — Thu, 11 Jun 2020 05:36:01 GMT

HI Khmk,

Thanks for being apart of the AGL Community.

We do not have pay on time discounts anymore, after receiving feedback from out customers. Our plans now have a low rate, are easier to calculate and are much more transparent. You can find our best offers online by visiting www.agl.com.au.

Regards,

Jenna