topic Re: 5 months trying to change plans since the 37% increase in July 2023 in Energy Accounts & Plans https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/5-months-trying-to-change-plans-since-the-37-increase-in-July/m-p/34013#M4903 <P>My Service provider, AGL is the issue. Been trying to get the plan changed for 5 months</P> Tue, 07 Nov 2023 22:15:13 GMT Bearinaus 2023-11-07T22:15:13Z 5 months trying to change plans since the 37% increase in July 2023 https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/5-months-trying-to-change-plans-since-the-37-increase-in-July/m-p/34008#M4900 <P>I have been trying to change my plan since July 23 and it seems AGL is unable to do even a simple plan change. The online system doesn't work and the customer support keeps directing me to apply online via a link which also doesn't work .</P><P>Lodged a complaint in August 23 and still not fixed 4 months later .&nbsp;</P><P>Can anyone recommend a good energy provider ?</P><P>AGL is totally useless !!</P><P>&nbsp;</P> Tue, 07 Nov 2023 05:49:26 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/5-months-trying-to-change-plans-since-the-37-increase-in-July/m-p/34008#M4900 Bearinaus 2023-11-07T05:49:26Z Re: 5 months trying to change plans since the 37% increase in July 2023 https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/5-months-trying-to-change-plans-since-the-37-increase-in-July/m-p/34013#M4903 <P>My Service provider, AGL is the issue. Been trying to get the plan changed for 5 months</P> Tue, 07 Nov 2023 22:15:13 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/5-months-trying-to-change-plans-since-the-37-increase-in-July/m-p/34013#M4903 Bearinaus 2023-11-07T22:15:13Z Re: 5 months trying to change plans since the 37% increase in July 2023 https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/5-months-trying-to-change-plans-since-the-37-increase-in-July/m-p/34021#M4906 <P>Hi&nbsp;<a href="https://neighbourhood.agl.com.au/t5/user/viewprofilepage/user-id/106688">@Bearinaus</a>&nbsp;, sorry to hear you've had so much trouble with changing your plan. What issue are you encountering when you try to change plans via the website?</P> Wed, 08 Nov 2023 04:36:57 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/5-months-trying-to-change-plans-since-the-37-increase-in-July/m-p/34021#M4906 David_AGL 2023-11-08T04:36:57Z Re: 5 months trying to change plans since the 37% increase in July 2023 https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/5-months-trying-to-change-plans-since-the-37-increase-in-July/m-p/34024#M4908 <P>I am trying to change plans as well and the page isn't loading any comparison. Please fix the website.</P> Wed, 08 Nov 2023 10:39:44 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/5-months-trying-to-change-plans-since-the-37-increase-in-July/m-p/34024#M4908 tina2023 2023-11-08T10:39:44Z