topic No Prepaid Mastercard after 30 days - terrible customer experience in Energy Accounts & Plans https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/No-Prepaid-Mastercard-after-30-days-terrible-customer-experience/m-p/33711#M4870 <P>I signed up to a plan through an email offer saying "<SPAN>complete your sign up online in the next 48 hours and remain on your chosen plan for 30 days and you'll be eligible to get a $40 Digital Prepaid Mastercard®*"</SPAN></P><P>&nbsp;</P><P><SPAN>I've been on for 30 days and have received&nbsp;nothing.</SPAN></P><P>&nbsp;</P><P><SPAN>I started chatting to support on 5th October through online chat (with support taking over hours to get back to me so I'm not even there when they reply 6 hours later). Every time I have to say the SAME thing and provide the SAME screenshot to EVERY NEW SUPPORT PERSON, YET THEY STILL ASK THE SAME QUESTION EVERY TIME. I ask them CAN YOU NOT READ THE PREVIOUS MESSAGE and they say NOTHING.&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>What can I do to get some PROPER CUSTOMER EXPERIENCE that UNDERSTANDS the problem and can RESOLVE IT. It's like THEY DO NOT WANT TO SOLVE ANYTHING AND GO AROUND IN CIRCLES.&nbsp;</SPAN></P> Fri, 13 Oct 2023 06:46:39 GMT stevey0606 2023-10-13T06:46:39Z No Prepaid Mastercard after 30 days - terrible customer experience https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/No-Prepaid-Mastercard-after-30-days-terrible-customer-experience/m-p/33711#M4870 <P>I signed up to a plan through an email offer saying "<SPAN>complete your sign up online in the next 48 hours and remain on your chosen plan for 30 days and you'll be eligible to get a $40 Digital Prepaid Mastercard®*"</SPAN></P><P>&nbsp;</P><P><SPAN>I've been on for 30 days and have received&nbsp;nothing.</SPAN></P><P>&nbsp;</P><P><SPAN>I started chatting to support on 5th October through online chat (with support taking over hours to get back to me so I'm not even there when they reply 6 hours later). Every time I have to say the SAME thing and provide the SAME screenshot to EVERY NEW SUPPORT PERSON, YET THEY STILL ASK THE SAME QUESTION EVERY TIME. I ask them CAN YOU NOT READ THE PREVIOUS MESSAGE and they say NOTHING.&nbsp;</SPAN></P><P>&nbsp;</P><P><SPAN>What can I do to get some PROPER CUSTOMER EXPERIENCE that UNDERSTANDS the problem and can RESOLVE IT. It's like THEY DO NOT WANT TO SOLVE ANYTHING AND GO AROUND IN CIRCLES.&nbsp;</SPAN></P> Fri, 13 Oct 2023 06:46:39 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/No-Prepaid-Mastercard-after-30-days-terrible-customer-experience/m-p/33711#M4870 stevey0606 2023-10-13T06:46:39Z