https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Can-t-connect-to-my-online-account-after-taking-over-my-partner/m-p/33368#M4776 <P>Hi,</P><P>We have change our Electricity and Gas accounts from my husband's name to my name. We used the same old email address which was linked to his account.</P><P>The AGL agent said it was ok to do so, as long as they can delete his account. We opted for me to take over his account from the last meter read.</P><P>I haven't been able to get into my online account since the change was made.</P><P>I keep getting the following messages when I try to log in:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AGL_Error.png" style="width: 400px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2757i1ADABFB322D5D5EC/image-size/medium?v=v2&amp;px=400" role="button" title="AGL_Error.png" alt="AGL_Error.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AGL_App_Error.jpg" style="width: 522px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2758i548D158A02E4783E/image-size/medium?v=v2&amp;px=400" role="button" title="AGL_App_Error.jpg" alt="AGL_App_Error.jpg" /></span></P><P>I called up AGL and went through logging into my account with the AGL agent and I still couldn't get in.&nbsp;</P><P>Please help. Thanks</P><P>&nbsp;</P> Fri, 15 Sep 2023 09:34:37 GMT Toybunnie 2023-09-15T09:34:37Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Can-t-connect-to-my-online-account-after-taking-over-my-partner/m-p/33368#M4776 <P>Hi,</P><P>We have change our Electricity and Gas accounts from my husband's name to my name. We used the same old email address which was linked to his account.</P><P>The AGL agent said it was ok to do so, as long as they can delete his account. We opted for me to take over his account from the last meter read.</P><P>I haven't been able to get into my online account since the change was made.</P><P>I keep getting the following messages when I try to log in:</P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AGL_Error.png" style="width: 400px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2757i1ADABFB322D5D5EC/image-size/medium?v=v2&amp;px=400" role="button" title="AGL_Error.png" alt="AGL_Error.png" /></span></P><P> </P><P><span class="lia-inline-image-display-wrapper lia-image-align-inline" image-alt="AGL_App_Error.jpg" style="width: 522px;"><img src="https://neighbourhood.agl.com.au/t5/image/serverpage/image-id/2758i548D158A02E4783E/image-size/medium?v=v2&amp;px=400" role="button" title="AGL_App_Error.jpg" alt="AGL_App_Error.jpg" /></span></P><P>I called up AGL and went through logging into my account with the AGL agent and I still couldn't get in.&nbsp;</P><P>Please help. Thanks</P><P>&nbsp;</P> Fri, 15 Sep 2023 09:34:37 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Can-t-connect-to-my-online-account-after-taking-over-my-partner/m-p/33368#M4776 Toybunnie 2023-09-15T09:34:37Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Can-t-connect-to-my-online-account-after-taking-over-my-partner/m-p/33385#M4782 <P>Hi <SPAN style="background: var(--ck-color-mention-background); color: var(--ck-color-mention-text);">@TrangandWes</SPAN>, Thank you for taking the time to get in touch with us.&nbsp;</P> <P>&nbsp;</P> <P>We apologise to hear that you have not been able to log in,since the account has changed.&nbsp;</P> <P>&nbsp;</P> <P>I'll send you a private message so we can get some details to check your account.&nbsp;</P> <P>&nbsp;</P> <P>Kind Regards,&nbsp;</P> <P>Natalie&nbsp;</P> Mon, 18 Sep 2023 03:46:47 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Can-t-connect-to-my-online-account-after-taking-over-my-partner/m-p/33385#M4782 Natalie-AGL 2023-09-18T03:46:47Z