topic Customer Service wait times - both on line chat and phone contact in Energy Accounts & Plans

Customer Service wait times - both on line chat and phone contact

doregst — Sat, 09 Sep 2023 01:53:40 GMT

Customer Service not good - on line chat - over two and a half hour wait and similar with phone - not good

Re: Customer Service wait times - both on line chat and phone contact

Natalie-AGL — Mon, 11 Sep 2023 05:53:38 GMT

Hello @doregst, Thank you for taking the time to reach out to us.

We are sorry to hear you are having trouble reaching our customer service team.

We may be able to assist you with your enquiry here. Are you still needing assistance with your account?

Kind Regards,

Natalie

Re: Customer Service wait times - both on line chat and phone contact

TJTW — Fri, 14 Mar 2025 23:33:15 GMT

Been on hold for 2 hours, still waiting. Started chat over 2.5hours ago and haven’t had anyone reply yet. Very frustrating.

Re: Customer Service wait times - both on line chat and phone contact

Mjk — Sat, 15 Mar 2025 00:15:52 GMT

Been on hold for over an hour and have been trying to chat for over two. Hello?? Anybody there???

Re: Customer Service wait times - both on line chat and phone contact

SYED_AGL — Tue, 18 Mar 2025 04:58:39 GMT

Hi,

I’m truly sorry to hear about your negative experience with our online chat and the frustration it has caused. We completely understand how disappointing it can be when things don’t go as expected, and we genuinely want to make it right for you. Please know that we are actively working to improve the online experience for our customers.

If you’d still like to discuss your account further, we’d be happy to assist you. Please give us a call at 13 12 45, and we will look into it right away to ensure you get the support you need.

Thank you for your patience, and we look forward to resolving this for you.

Regards,

SYED