topic High bill in Energy Accounts & Plans

High bill

DT45 — Sat, 19 Aug 2023 18:50:51 GMT

I have a bill for over $800 for a 3 month cycle which is much higher than all my previous bills over the year. During this cycle I have been away for 2 months ! The fridge, tv etc are all unplugged. So I am being charged $800 plus for a single person for 1 month ! This seems absurd and I am not in the country to check the meter. The bill is marked actual usage !

Re: High bill

Natalie-AGL — Mon, 21 Aug 2023 23:36:38 GMT

Hi DT45, Thank you for getting in touch.

There are a few things we can check to confirm if the bill is correct or if any changes need to be made.

We appreciate you are currently overseas, is there anyone that would be able to check the meter read?

Kind Regards,

Natalie

Re: High bill

DT45 — Tue, 22 Aug 2023 08:17:26 GMT

I believe I have a smart meter

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Re: High bill

Natalie-AGL — Thu, 24 Aug 2023 23:09:18 GMT

Hi DT45,

I will send you a private message so I can get some details from you and check your account.

Kind Regards,

Natalie