topic Solar credit refund in Energy Accounts & Plans

Solar credit refund

Scorpio — Thu, 10 Aug 2023 21:47:23 GMT

I have been refund only part of my credit balance. This happens every time there is a refund allocated to my account by a third party. I messaged 2 days ago and have had no response. I have tried calling many times and it is just as frustrating and the call ends up dropping out. Each time when i finally get to speak to someone, they then refund credit from my current bill as well which i do not want. I want the money due to me from the account i queried. NOT HAPPY AGL !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

Re: Solar credit refund

NeilC — Fri, 11 Aug 2023 03:14:37 GMT

@Scorpio

If you have a credit and have not requested it like we get, AGL always leaves a credit of $120 in the account.

Re: Solar credit refund

Scorpio — Fri, 11 Aug 2023 05:05:17 GMT

Mine has been set up to be refunded in full monthly. This has been in place for many years.

Re: Solar credit refund

Natalie-AGL — Thu, 17 Aug 2023 01:14:28 GMT

Hi Scorpio, We are sorry to hear the poor experience you have had.

I'll send you a private message so we can assist in checking your account and the status of the solar refunds.

Kind Regards,

Natalie