topic Re: Credit Report in Energy Accounts & Plans

Credit Report

lucyemcrook — Fri, 25 Sep 2020 06:27:26 GMT

Hi there

Does anyone know whether I am able to ask AGL to advise credit reporting agencies (such as equifax) of my account payments? I am trying to improve my score and they suggested that this may help however when I asked AGL on the chat they did not seem to know what I was talking about.

Thanks

Lucy

Re: Credit Report

Kbomb — Sat, 24 Apr 2021 05:54:33 GMT

I would also like an answer for this question. AGL can you please provide an answer.

Re: Credit Report

David_AGL — Mon, 26 Apr 2021 07:20:47 GMT

Hi @Kbomb ,

Regular on-time payments to your account will indeed improve your credit score over time, but we can't manually send through an update on request.

Re: Credit Report

Kbomb — Mon, 26 Apr 2021 07:34:58 GMT

Hi David,

so does AGL actively participate in comprehensive credit reporting? I have been a customer of AGL for a few years now and I have yet to see a payment history reported.

Thank you.

Re: Credit Report

_its_me_ — Wed, 08 Sep 2021 22:46:51 GMT

I'm also interested in this. I have been an AGL customer since 2012 and apparently I still have no credit rating. I have also contacted complaints department because I was hoping that was based at head office and that they might be able to follow this up for me. How long should it take? Because eight years is a decent amount of time. Thank you.