topic My Monthly Electricity Bill is 2 weeks late in Energy Accounts & Plans

My Monthly Electricity Bill is 2 weeks late

SPMFaulco — Mon, 31 Jul 2023 02:48:27 GMT

My electricity bill should be sent monthly by email. The period ended on July 17, 2023 but I have not yet seen the bill--today is 31 July. Looking at my account, the bill projection looks like a quarterly figure.

The messaging and chat don't work and I'm not devoting a day or so to waiting on the phone.

Does AGL have a system problem with the new rates?

Re: My Monthly Electricity Bill is 2 weeks late

Natalie-AGL — Wed, 02 Aug 2023 02:50:05 GMT

Hi SPMFaulco,

Thank you for reaching out.

To further assist you and check the billing frequency, I'll need to send you a private message.

Kind Regards,

Natalie

Re: My Monthly Electricity Bill is 2 weeks late

SPMFaulco — Wed, 02 Aug 2023 06:24:59 GMT

Sure, Natalie

Thanks