topic Re: want to check that concession card details are correctly recorded on our account in Energy Accounts & Plans

want to check that concession card details are correctly recorded on our account

LynK — Tue, 02 Aug 2022 07:21:59 GMT

Hello,

How can my husband (account holder) check that his concession card details have been correctly recorded on our account?

rr15show — Sat, 29 Jul 2023 23:28:23 GMT

Me and my mom both have cares card and pension card respectively, could you please confirm our details are added and updated.

David_AGL — Wed, 17 Apr 2024 10:40:16 GMT

To ensure that your concessions are being correctly applied to your bill, you can use My Account or the AGL App.

My Account

log in to your My Account and select Profile from the menu in the top right hand corner.
Scroll down to the Concessions section and click edit.
The screen will show any active concessions, or "no active concession card" if none are active.

AGL App

Open the AGL App and select Account from the bottom right, then Settings from the menu options
Select Concessions
Any active concession details will be shown, or "No active concession card" if you have none active.

For more assistance with reading your bill, take a look at our Read Your Energy Bill help page.

Elliott83 — Sun, 23 Jun 2024 05:52:55 GMT