topic Re: Account in Credit in Energy Accounts & Plans

Account in Credit

BeeJay35 — Thu, 03 Nov 2022 04:35:03 GMT

My account is in credit and due to the Bill smoothing process, the credit is continuiong to grow. How do I get a refund.

Re: Account in Credit

-Olgi- — Thu, 03 Nov 2022 23:29:35 GMT

Hi @BeeJay35,

I'll send you a private message to grab your account details, so I can help further.

Thanks,

-Olgi-

Re: Account in Credit

Matthews12 — Fri, 06 Jan 2023 02:49:22 GMT

Same here. We were having the credit amount go directly into our bank . Any advice welcome .

Re: Account in Credit

-Olgi- — Mon, 09 Jan 2023 03:17:01 GMT

Hi @Matthews12,

Welcome to AGL Neighbourhood! Bill smoothing is a flexible payment plan that gets reviewed regularly. If you're paying more than what your usage was for previous billing cycle, at the time of the review, we would advise you that you can either decrease your payments or take a refund of the excess amount paid and keep your payments at the same amount.

To choose what you prefer to do, your would need to get in touch with us via one of our platforms listed on our website. If your request for refund in not actioned by the due date, then your payment amount may get changed in line with your review. We will not process a refund from Bill Smoothing automatically, the refund needs to be actioned by account holder or authorised contact person. Hope this helps.

Thanks,

-Olgi-

Re: Account in Credit

Nfriend — Wed, 19 Jul 2023 10:22:16 GMT

Our gas and electricity accounts are in credit one is almost a years worth so the bill smoothing amount is over estimated and no one has been in touch to adjust. How do we get a refund and what’s the best deal you can offer us to stay with you?

Re: Account in Credit

BeeJay35 — Wed, 19 Jul 2023 20:36:56 GMT

You need to contact them and request a refund. AGL don't contact you

Re: Account in Credit

-Olgi- — Wed, 26 Jul 2023 07:01:20 GMT

Hi @Nfriend,

I'll send you a private message so I can help with your refund. If you'd like to check what our current offers and rates are, you can do so on our website. If you prefer to speak to us, you can contact us via one of our platforms listed on our website.

Thanks,

-Olgi-

Re: Account in Credit

Micko — Thu, 27 Jul 2023 02:41:16 GMT

My gas was in credit $2800. I was informed that l can get $ 700.00 odd dollars returned to me. When l asked for $2000.00 to be refunded, l was then told my bill smoothing for the gas will go from $72.00 to $200.00 a fortnight. When l said that my yearly gas bill is $2600.00 but you want $5200.00. I am now looking for a new provider.

Re: Account in Credit

Deeka — Mon, 22 Jan 2024 03:59:49 GMT

This is almost exactly what I went through today. I am not sure why they need to have so much access credit in our accounts, it doesn't compute with me. The customer service person through chat was very blunt without real expectations as to why the account needs to be over a thousand in credit or our payments will double. Makes me wonder and it's very disappointing.

Re: Account in Credit

RobbieMac — Fri, 22 Mar 2024 06:14:46 GMT

My electricity account is in credit, can you please transfer $300 to my bank account?

Re: Account in Credit

BeeJay35 — Fri, 22 Mar 2024 06:33:18 GMT

Contact AGL directly. They will sort this out for you.You may have to stop the "Bill Smoothing" though. It seems that AGL like to keep a large buffer for the bill smoothing. Bill Smoothing is a good idea but you can achieve a similar thing by stopping the bill smoothing and organising a regular direct payment to AGL through you online banking. That way, when you are in credit you just stop the regular direct payment until you use the credit up.

Re: Account in Credit

gerardmurphy — Fri, 30 Aug 2024 01:26:16 GMT

Can you please apply the credit for my account at **REMOVED PERSONAL DETAILS** to my account for **REMOVED PERSONAL DETAILS**

I have sold the residence in **REMOVED PERSONAL DETAILS**

Regards,

Gerard Murphy.

**REMOVED PERSONAL DETAILS**

Re: Account in Credit

Deepesh_AGL — Fri, 30 Aug 2024 01:26:48 GMT

Hi Gerardmurphy, I'll send you a private message to get further details to assist. Cheers, Deepesh

Re: Account in Credit

TomLonie — Mon, 23 Sep 2024 04:33:12 GMT

can you please arrange for my account credit be transferred to my bank. Tom Lonie

Re: Account in Credit

TomLonie — Mon, 23 Sep 2024 04:39:58 GMT

yes please my wife requires a full knee replacement and the funds you are holding would greatly remove some of the financial burden

Tom Lonie

Re: Account in Credit

Natalie-AGL — Tue, 24 Sep 2024 03:51:27 GMT

Hello @TomLonie,

Thank you for reaching out.

I am sorry to hear that you wife needs a knee replacement, and I can appreciate how your account credits will help with the associated costs.

We can certainly review your account for a refund, I'll send you a private message and get some details from you.

Kind Regards,

Natalie