https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Agents-not-answering-phone-enquires/m-p/32345#M4549 <P>I did the required thing.When they will not answer my phone call within a reasonable time I assume they have an&nbsp; agenda which does not favour them talking to me.I therefore did the obvious thing to do in these circumstances I promply contacted another retailer who apparently can answer my query and changed my account to them!!</P> Sat, 22 Jul 2023 08:46:48 GMT Herman1 2023-07-22T08:46:48Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Agents-not-answering-phone-enquires/m-p/32342#M4547 <P>I have tried to speak to someone at AGL and on a number of occasions have gone through the robotic questions to get to speak to someone. &nbsp;Every time I have phoned and hung on for over half an hour then given up!! This is so frustrating!<span class="lia-unicode-emoji" title=":pouting_face:">😡</span>has anyone else experienced this? I think that the AGL call centre is no longer in India but now in China - and they don’t actually take calls and you cannot even email them - any answers anyone??</P> Sat, 22 Jul 2023 00:41:18 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Agents-not-answering-phone-enquires/m-p/32342#M4547 nikkyron 2023-07-22T00:41:18Z https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Agents-not-answering-phone-enquires/m-p/32345#M4549 <P>I did the required thing.When they will not answer my phone call within a reasonable time I assume they have an&nbsp; agenda which does not favour them talking to me.I therefore did the obvious thing to do in these circumstances I promply contacted another retailer who apparently can answer my query and changed my account to them!!</P> Sat, 22 Jul 2023 08:46:48 GMT https://neighbourhood.agl.com.au/t5/Energy-Accounts-Plans/Agents-not-answering-phone-enquires/m-p/32345#M4549 Herman1 2023-07-22T08:46:48Z