topic Re: Gas bill too high in Energy Accounts & Plans

Gas bill too high

Swarup — Fri, 20 Mar 2020 07:21:19 GMT

Hi,

Bill Period : 12 Dec 2019 to 10 Mar 2020

We are a family of four ( 2 parent, 2 kids (5y, 1y) ). We use gas for cooking, we do not use it for any other purposes like heating water. Recent gas bill of $278.33 for the period mentioned above is too high considering our cooking was normal in this period. This amount is more than twice the bills received in past($110.39, $136.77, $108.06, $114.87, $133.71).

Other reasons why bill amount and meter reading do not make sense are :

- We were abroad between 23-Dec to 07-Jan. So there was 0 gas consumption during this period. But the Average daily cost and usage for 3 months Jan, Feb and Mar is same for all these three months - $3.09.- The Supply address is incorrect in the bill under section " Your gas supply details."

This same address is mentioned at the top of the bill.

May I request AGL to review the bill and share the corrected bill.

Thanks

Re: Gas bill too high

-Nam- — Fri, 22 May 2020 00:07:05 GMT

Hi Swarup!

Welcome to AGL Community!

We'll certainly need to do a few checks with you, we'll firstly need to check your meter number and meter reading. You can locate more information here on how to this. You can also update your current meter readings on your AGL My Account here and we'll check to see if the network has provided a correct meter reading.

If your supply address is listed incorrectly, we'll need to check the national database to see how it's currently listed as we need to have this matching on our system. If we need to update it for you then we'll need a copy of your rates notice or lease agreement.

Kind regards,

-Nam-

Re: Gas bill too high

Swarup — Thu, 21 May 2020 23:55:28 GMT

Hi,

Thank you for replying.

I have taken the current meter readings from my house. But in my AGL online account the address shown is incorrect(706, 3 Washing..). Updating meter readings against this address might not be correct. Nevertheless below I have attached the pictures of the two meters for your reference. Also attaching the screen shot of bill showing contradicting addresses(both correct and incorrect address in same bill)

Please note, I have been receiving bills for more than two years. The supply address in all the past bills has been correct(706, 7 Washing..). Only in the latest bill it has changed to "706, 3 Washing..". I have not initiated any change of address. Please check if there were any unintended updates to my account.

Thanks

Swarup

HO MeterQR Meter.

Re: Gas bill too high

Swarup — Thu, 21 May 2020 12:06:43 GMT

Hi,

Gentle reminder!

Have provided the pictures of meter readings and reported an address discrepancy in the bill.

Kindly review the bill and revert.

Thanks

Swarup

Re: Gas bill too high

David_AGL — Fri, 22 May 2020 00:04:56 GMT

Hi Swarup,

Sorry for the confusion here: Although we definitely try to resolve any questions we can through the community here, it's not the best place for addressing account-specific issues like yours. Take another look at the info that @-Nam- included in his response to you about how to submit meter readings, and then follow up by contacting us by phone or chat, or log in to your account and click "Send a Message". Rest assured that any discrepancy in the bill can easily be addressed, but we can't go through the process here because you'll need to share personal information about your account and this is a public discussion forum. Please let us know how you go with Nam's instructions.

Re: Gas bill too high

Majur — Thu, 13 Aug 2020 03:54:14 GMT

Re: Gas bill too high

David_AGL — Thu, 13 Aug 2020 08:08:31 GMT

Hi @Majur , what can we help you with here?

Re: Gas bill too high

AGL-Customer — Wed, 16 Dec 2020 07:12:46 GMT

@Swarup how did you go with the exorbitant price charged by the AGL?

I also got stung hard with this very high Gas bill. As I am also got charged for 20 times 5 people household where in fact I am just living with my wife and a newborn in a small older 2 bedrooms apartment.

38,905MJ for 31 days of gas!

Please share some escalation procedure here.

Re: Gas bill too high

Saffi — Fri, 18 Dec 2020 06:24:53 GMT

Hello,

yes we have had the same issue our gas bill is saying we use more than 5 people household it’s just me my husband and 9 month old baby, we have only used gas for cooking and water don’t know why it’s so high. Will have to call them and discuss as doesn’t feel right.

Re: Gas bill too high

Swarup — Sat, 19 Dec 2020 14:06:08 GMT

Hi,

The response I got is that "the meter was faulty". I have not seen this meter, it is not inside my unit.

Post this, I received a couple of confusing correction bills. It does not explain since when it was faulty.

I had cautioned them the supply address in my bill is incorrect since the month I received high bills. They never bothered to check why and by who the supply address for my account was changed. They dump all responsibility on customers from providing (correct) meter readings to verifying the supply address is correct.

At the end of it, I paid over $1400, while my monthly bills in the past were around $110. The recent bill is $217. I will get back to them with another complaint. Will ask them to review all my past bills.

Re: Gas bill too high

AGL-Customer — Sat, 19 Dec 2020 22:29:51 GMT

@Swarup yes, me too, I guess, the $1400 bill is just for one month estimate? not the whole year.

I also got the monthly bill $9xx monthly every two monthly.

Let us know how it goes man, hopefully, we can get the right way to sort it out.

Re: Gas bill too high

Shaitansanjay — Wed, 05 Jul 2023 04:45:10 GMT

Hi swaroop was this sorted out eventually??

I am having same issue with agl they have sent me 1700 bill i am single guy in a 2 bedroom flat i cant believe it.

Could you pls email me [removed]...so i can discuss privately as to what action i need to take against agl...thanks sanjay

Re: Gas bill too high

Yousaf — Wed, 22 Jun 2022 03:47:09 GMT

hi there,

i just want to lodge a complaint, i am not sure if i am in the right place but i am extremely frustrated As its been couple day i am trying to reach the relevant department. I have received a gass bill of $915 which is too much for a family of 3, i live with my wife and 2 year old son, we spend most of the time at work and rarely cook at home. When I received the bill I was shocked, the bill says it’s difference of estimated and actual readings. But i Believe its not my fault that they were sending me estimated or actual readings or whatever. I was always paying my bills on time, i was receiving an average of $50 gas bill a month which looked fine to me. Even after paying my bill on time every month, received this big bill. Its unfair….. I can’t pay this at all.

Re: Gas bill too high

AGL-CustomerX — Wed, 22 Jun 2022 03:59:16 GMT

Hi @Yousaf, Yes me too, I am also receiving that high bill shock.

I suppose, you might be living in apartment.

This is where the hot water gas bill is shared with all units.

let me know how did you go with your case.

Re: Gas bill too high

AGL-CustomerX — Fri, 02 Dec 2022 13:58:18 GMT

H @-Nam-,

My gas bill is exorbitantly high, exceeding the 5 people household house (3324 MJ+) while in reality, I'm just staying in old two rooms apartment with my baby.

The reading type mentioned in the bill shows that it is Actual, but it is not exactly true, since I tried to submit the reading my own today, it is rejected BOTH by the app and the website, saying it is too low !

How can I get this bill shock issue resolved without involving the Energy & Water Ombudsman NSW (EWON)?

Re: Gas bill too high

br57 — Sat, 22 Jul 2023 10:54:11 GMT

My gas bills are usually around $200-220 monthly, but now my usage page says next bill will be around $432!!

Why? I'm not using any more gas than normal, maybe less even as I've been away from home often.

They now say that from July 8 to July 21 the cost so far is $256+ which is ridiculous. Why should the next bill be double what it should be?

Re: Gas bill too high

Bass — Thu, 27 Jul 2023 03:38:06 GMT

Hi there,

the issue is not solved, the person who added this note, did that with out agreeing with me.

very disappointing.

still we are waiting for resolution from your side.

we are not happy with the way one of the resolution manager who dealt with me last month.

the bill is unrealistically high, we have no changes with our consumption since years.

Re: Gas bill too high

7069591571 — Tue, 24 Oct 2023 01:15:15 GMT

Hi there. [Identifying info removed]. I have three lots of friends with gas for cooking and hot water. They also have two children each. Their gas bill is 50% lower than ours. Considering that there are only two adults living here.

Am I able to have my gas meter check for accuracy. For the last couple of months I have sent in the meter reading. This till doesnt help with the cost. Regards Tery Wallace.