topic Receiving incorrect moving house notifications in Energy Accounts & Plans

Receiving incorrect moving house notifications

JacqO — Mon, 10 Jul 2023 21:49:29 GMT

I’ve once again received emails confirming that I’ve booked to move house and my energy will be disconnected - tomorrow! I am not moving, I did not make such a booking and I am very distressed! I’ll have to try and sort this out while I’m at work.
Is this a frequent occurrence?

Re: Receiving incorrect moving house notifications

-Olgi- — Wed, 12 Jul 2023 02:49:49 GMT

Hi @JacqO,

Thanks for reaching out. I can certainly help you sort this out if you haven't been in touch with us already. I'll send you a private message to get more information from you.

Thanks,

-Olgi-